Kaspersky
Question

how do i stop repeated download attempts from spam site


For two days now a spam site, plankjock.com, is attempting to force a download on my computer, every 3-4 seconds - blocked every time by kaspersky, but it's extremely annoying (especially with the bing-bong every 3-4 seconds notification bell).
Any ideas how I can
a. get kaspersky to stop the continuous attempts /block the site
b. turn off the notification sound
and/or
c. talk directly to kaspersky support wihtout writing emails/sending contact forms.
Thanks in advance!
iB

23 replies

Userlevel 7
Badge +8
Welcome . Please check this https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313
Userlevel 7
Badge +9
For two days now a spam site, plankjock.com
Hello @indieBerlin,
As well as the info from @Berny.
After reporting the site, it appears to have been taken down, can you check again & let us know please?
Thanks so much.
Hi,
thanks a million, it seems to have worked - no more spam attacks!
Have a great weekend,
Noel
Userlevel 7
Badge +9
thanks a million, it seems to have worked - no more spam attacks!
Hello Noel,
🙏🏽Thank you a million for posting back, and your kind appreciation, we're delighted it's fixed☺️
Damn - it's back. Any other ideas?
Userlevel 7
Badge +9
Hello @indieBerlin, (Noel),
I second your sentiments🤬!
Is it exactly the same url?
Can you go to KIS REPORTS, select Web Anti-Virus, select 24 hrs, export the report, save it as a .txt file & upload it using the upload icon in your reply please?
I'll do some checking while I wait for the info.

Thanks very much.


https://help.kaspersky.com/KIS/2019/en-US/69235.htm
https://help.kaspersky.com/KIS/2019/en-US/69242.htm
HI,
thanks Flood, here's the report - and another one I found which detailed it while I was looking.
Userlevel 7
Badge +9
Thank you @indieBerlin🙏🏽,
  1. May I have an image of the page that displays please?
  2. Did you follow the information @Berny provided?
  3. Are the alerts continous, irrespective of what site you are on?
  4. Do the alerts happen irrespective of the browser used?
  5. To turn off popups unselect Notify about events
  6. To turn off sound, unselect Audio notifications
Note - critical notifications will still be send (by Kaspersky sofware) to the Windows Action centre.


Please let us know?
Thanks so much.
I am having the same plankjock issue it is driving me nuts.
Userlevel 7
Badge +9
Hello @Rod,
Welcome!
May we know please:
  1. Operating system name? version? build?
  2. Kaspersky software, name? version? patch(x)? x = letter
  3. Browser(s), name? version?
  4. Screen image/s of the alert?
  5. Is the issue happening when you open a browser? or when you go to a site, is it any site? Does it happen with every browser?
  6. Are the alerts you seeing being flagged as "adware"?
=====
  • Can you go to your Kaspersky application REPORTS, find the plankjock events, export the report and upload using the "upload icon" please?
  • Have you followed the directions referenced about (provided by @richbuff in https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313) ?
Please let us know?
Thanks so much.
=====
Regards "adware", sometimes Kaspersky updates signatures and sites can start going off, irrespective the alert may be valid, other times the detection is a false / positive.
  • The only people who can analyse and confirm or otherwise are the Kaspersky Malware experts/Technical Support.
If you have licensed Kaspersky software, you may contact them: https://support.kaspersky.com/b2c/, choose your REGION", choose "HELP REMOVING VIRUSES AND RANSOMWARE", contact can be via phone, logging into your MyKaspersky account and submitting a request or (depending on your region) OnlineChat may also be available.
Technical Support will also require the information mentioned above, they may also ask for traces, GSI & Windows logs - https://support.kaspersky.com/common/diagnostics/3632#block7

A bit of general info:
https://www.kaspersky.com/resource-center/threats/adware
https://www.kaspersky.com/resource-center/threats/riskware
H

i,
thanks for all the advice and sorry for the time lag, didnt have a minute...first question, and I feel stupid asking this: where do I find the settings to do this: "Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan. "
...in the desktop app? There I have a settings (the wheel) option but I don't find anything to do with the above...mine looks like this (its in German, I realise). "Weitere Funktionen" would be additional, but when I go there I dont get the threats and exclusions, or detection types, or anything similar....?
...and the second screenshot I'm attaching is what it looks like when I click through to the additional settings (weitere funktionen).
Thanks in advance for your help! This thing is driving me crazy!

...um and I'm running Kaspersky Total Security...
Meanwhile, to answer your points, @FLOOD,
  1. May I have an image of the page that displays please?
I just get a message that says that the download hasn't been permitted, so I dont see a page.
  1. Did you follow the information @Berny provided?
See above...
  1. Are the alerts continous, irrespective of what site you are on?
Yes, doesnt make a difference where I am.
  1. Do the alerts happen irrespective of the browser used?
Only Chrome.
  1. To turn off popups unselect Notify about events
Where?
  1. To turn off sound, unselect Audio notifications
Where? (sorry for stupid questions :))
OK I found the turn-off-audio-notifications.
no, scratch that. It's still bing-bonging.
Userlevel 7
Badge +9
all replies
Hello @indieBerlin,
Thanks for posting back.
No question is stupid. Just give me a little while, I go thru all your posts and put together guidelines.
---
  • While you are waiting, please download Malwarebytes AdwCleaner, change it so it's not running automatically and not started automatically.
  • Please configure the scan options as is shown in my image


  • Please run it and report back what it finds.
Thanks🙏
Great thanks will do
Hi I ran it and it found and quarantined one object, attached is the report. Thanks!
Userlevel 7
Badge +9
Hello @indieBerlin,
Thanks for posting back and the info.
  • Using MWB AC delete csastats.
---
  • When you say "I turned off-audio-notifications.", "no, scratch that. It's still bing-bonging", did you turn off both "Notify about events" & "Audio notifications"?
  • IF "yes", you are STILL receiving audible notifications when the download blocked event happens?



  • Are you using any of the Kindersicherung/Parental Control features?
  • May I have a screen image of "a message that says that the download hasn't been permitted", wherever you see that msg, screen print it & post back please?
  • Make sure "Delete malicious tools, adware, auto-dialers and suspicious packagers" is enabled


Please let me know the above?
I'll be in touch with more procedures.
Thanks again.


https://help.kaspersky.com/KTS/2019/en-US/139728.htm
https://help.kaspersky.com/KTS/2019/en-US/119653.htm
Userlevel 2
Badge
  1. Do the alerts happen irrespective of the browser used?
Only Chrome.

Hi! Since you mentioned that this is happening only on chrome. I would suggest to try to reset the browser back to it's default settings to remove the adware.

You can check on this link for the steps on how to reset the browser.

For Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Regards,
Userlevel 7
Badge +9
Hello @indieBerlin,
The Lab experts advise they will have an answer for this by Wednesday.
I'll update you as soon as they send the answer.
Best regards🙏🏽
Hello... I am new here. I am also not too computer savvy.

My issue is plankjock.com. Kaspersky stops it but the notice pops up ever second or so. I am getting hit thousands of times a day.
How do I stop it?
Thanks in Advance... Hunter
Userlevel 7
Badge +4
Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers.

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

Any better after that?

If still no go, Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

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