How do I stop Download Denied?

  • 6 October 2021
  • 7 replies

I have added a URL to the exclusion list for kasperky web anti-virus, under trusted URLS.

However kaspersky keeps giving me the download denied for that site. (Yes I need it to download)

This is not a direct download that I click on but background scripts.

How do I stop kaspersky from doing that, what is the point of trusted URLs if they are scanned and blocked anyway?

7 replies

Userlevel 7
Badge +9

@AlphaPhunction Welcome.

Can you please provide a screenshot from the Kaspersky report.

This is the message:

Event: Detected legitimate software that can be used by intruders to damage your computer or personal data
User type: Active user
Application name: chrome.exe
Application path: C:\Program Files\Google\Chrome\Application
Component: Web Anti-Virus
Result description: Detected
Type: Contains adware, auto-dialers, legitimate software that can be used by criminals to damage your computer or personal data
Name: not-a-virus:HEUR:RiskTool.Script.BitMiner.gen
Precision: Heuristic Analysis
Threat level: Low
Object type: File
Object name: newpool
Object path:
MD5: B61A3BDF59BC5FE8B3107EA85CA808FE
Reason: Expert analysis
Databases release date: Today, 10/6/2021 2:59:00 PM

Userlevel 7
Badge +9

@AlphaPhunction Please submit the url here https://opentip.kaspersky.com and ask for reanalyze


Edit : Please follow the suggestion from @Schulte 

Userlevel 7
Badge +8

As an addition to @Bernys post:

the URL belongs to your local network. It should be a server or another client. Can't you copy the file with Windows Explorer?

It is a local web site from a device, it is a script on the site that needs to run, not a file that I would copy over.

Userlevel 7
Badge +9

@AlphaPhunction  You could eventually submit the HTML file to Kaspersky Technical Support.

Userlevel 7
Badge +6

Hi @AlphaPhunction , 

Try this:  go to Settings → Threats and exclusions → Specify trusted applications → Add → navigate to C:\Program Files\Google\Chrome\Application and double click on chrome.exe.

Then configure the exclusion as on the screenshot: