Kaspersky cannot “resolve” this alert:
All databases are current and I have reset PC multiple times.
What can be done?
Best answer by Wesly.Zhang
In additional to what flood said,
- What’s the mail client setting, POP3/SMTP or IMAP/SMTP and with encryption (SSL) or no encryption? and what mail client do you use.
- When you press ‘resolve’ button, You need wait at least five minutes for advance cleanup technology to deal with this detection if you enable this way by default. Do you wait? Please let me know the result.
- If you know what e-mail have this malware attachment, Please sent it to email@example.com. Let me check this product behavior.