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HEUR:Trojan.Win32.Generic won't go [Closed]

  • 16 July 2019
  • 1 reply
  • 4895 views

Hello,

My KIS identified a Malware called HEUR:Trojan.Win32.Generic and has desinfect it ten times already, but when the computer restarts, it appears again. I tried to delete the archive with eraser, but without sucess. Tried to stop it with autoruns, but it keeps coming back. KIS is unable to stop it. What can I do?
It's location is: C:\Users\jvict\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\Adobe
The archive is called: taskhost.exe
I'm using Windows 10 and don't know what another information could be useful to add here. If you know what could be helpful, please, let me know.
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Best answer by richbuff 16 July 2019, 21:13

Welcome. That file, at that location, looks like unwanted junk.

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers.

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

Any better after that?
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Welcome. That file, at that location, looks like unwanted junk.

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.
and do a databases update > reboot, then do a scan.

Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot.

After that, uninstall any recently installed junk > reboot.

After that, uninstall any and all junk toolbars > reboot.

Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers.

Remove the junk argument from the target field of the browser shortcut properties.

Remove any and all junk search providers in all of your browsers.

Then if need be, change your home page, in all of your browsers.

How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319

If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot.

Any better after that?