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Hadware Virtualization is not available in KIS 21.3.10.39 on Intel I9 7920x bug ??

  • 7 April 2021
  • 6 replies
  • 70 views

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Hello,

 

Have win 10 pro x64 latest updates/drivers/bios and since today new version of Kis 21.3.10.39 installed success to patch a, and the error “ use a PC that supports Hardware virtualization occurred “

Have tried this:

https://support.kaspersky.com/common/safemoney/13713?cid=SAAS_21.1&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_21.1#block1

already did not have any hyperv or win defender on,

Bios virtualization on ( did try on/off)

I don’t run any virtual machine….

 

 

 

It’s there a bug with this version, can you check on your end ?

 

 

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Best answer by MirceaForce 7 April 2021, 02:54

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10

in the past did install docker and that program activated it….

 

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Userlevel 1
Badge

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10

in the past did install docker and that program activated it….

 

Userlevel 7
Badge +9

 

  1. win 10 pro x64 latest updates/drivers/bios.
  2. Kis 21.3.10.39(a) installed.
  3. error “ use a PC that supports Hardware virtualization occurred “
  4. already did not have any hyperv or win defender on,
  5. Bios virtualization on ( did try on/off)
  6. I don’t run any virtual machine….

Have tried this:

https://support.kaspersky.com/common/safemoney/13713?cid=SAAS_21.1&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_21.1#block1

==============

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10 in the past did install docker and that program activated it….

Hello @MirceaForce

Welcome back!

Thanks for the update:ok_hand_tone3:

We’re delighted it’s fixed:cartwheel_tone3:

Flood:whale:+:whale2:

Userlevel 1
Badge

 

  1. win 10 pro x64 latest updates/drivers/bios.
  2. Kis 21.3.10.39(a) installed.
  3. error “ use a PC that supports Hardware virtualization occurred “
  4. already did not have any hyperv or win defender on,
  5. Bios virtualization on ( did try on/off)
  6. I don’t run any virtual machine….

Have tried this:

https://support.kaspersky.com/common/safemoney/13713?cid=SAAS_21.1&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_21.1#block1

==============

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10 in the past did install docker and that program activated it….

Hello @MirceaForce

Welcome back!

Thanks for the update:ok_hand_tone3:

We’re delighted it’s fixed:cartwheel_tone3:

Flood:whale:+:whale2:

yes.

 

I did not find this info in this tutorial:

https://support.kaspersky.com/common/safemoney/13713?cid=SAAS_21.1&utm_source=interceptor&utm_medium=product&utm_campaign=SAAS_21.1#block1

 

maybe you can get the feedback to them to update this ok ?

Userlevel 7
Badge +9

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10. in the past did install docker and that program activated it….

 

Hello @MirceaForce,

Kaspersky will require logs, data & traces, those have to come from your system. 

  1. What does ‘in the past, I did install docker and “that program” activated it” mean? → please let us know, we’ll post the steps you need to take to escalate the issue. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 1
Badge

I did fix the issue it was from “virtual machine platform “ from turn on/off feature in windows 10. in the past did install docker and that program activated it….

 

Hello @MirceaForce,

Kaspersky will require logs, data & traces, those have to come from your system. 

  1. What does ‘in the past, I did install docker and “that program” activated it” mean? → please let us know, we’ll post the steps you need to take to escalate the issue. 

Thank you:pray_tone3:

Flood:whale:+:whale2:


I just install docker for https://minepi.com/node-info become a Node and they activate that virtual machine platform automatically...

Userlevel 7
Badge +9

Hello @MirceaForce

Thank you:ok_hand_tone3:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.
  • Note: the process may take a very long time, make Sure Kaspersky are aware it’s a documentation issue. 
  • When feedback from the Kaspersky Technical Team is available, please share it here in the Kaspersky Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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