Hi ,
I have a problem , after the k- build of KIS 2020 google maps stops working .Is unable to load the maps or the page and the only thing that seems to work is to close KIS .I am running Windows 10 and google chrome .
Hi ,
I have a problem , after the k- build of KIS 2020 google maps stops working .Is unable to load the maps or the page and the only thing that seems to work is to close KIS .I am running Windows 10 and google chrome .
Hello
Welcome!
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Please let us know?
Thank you
Flood
Thanks for your quick response .I have the latest version of chrome ( 83.0.4103.97 ) and so far i have tried :
I haven't tried a full reset of chrome .
Hello
Your most welcome !
Please let us know?
Thank you
Flood
Hi ,
1.Yes , i’m signed with a user account
2.In incognito works without a problem
3.what kind of program do you recommend me to use
4.A couple of years ,this is way only after k build i have noticed the difference .
Thank you !
Hello
You’re most welcome !
Thank you for the update and the information
Screencast-O-Matic works well, however, as Google Maps is working in incognito mode, it indicates several possible issues, please do the following:
Please do the following:
[a] Strongly recommended actions
[b] Recommended actions
[c] Additional actions
Working ? Please let us know?
Not working ? Please let us know?
Thank you
Flood
Hello,
Could you press F12 Keyboard keys to take part in a small investigate?
Regards.
Hi ,
I have tried these days all the advices , even tried to uninstall KIS and reinstall it again , nothing seemed to do the trick .
As you can see from the video ,all returns to normal in the moment i close KIS .
Hello
Thank you for the update.
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Please post back?
Thank you
Flood
It shoud work now :
Hello
Thank you
![]()
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Please post back?
Thank you
Flood
3 . Do you mean i need to recreate the problem in Maps ? It was not ok the first time ?
Hello
![]()
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Please post back?
Thank you
Flood
It shoud work now :
Hello,
I view lot of resources which has been blocked by anti-banner. Do you enable anti-banner function of KIS? If Yes, Please try to disable it. Also, If you enable some anti-banner addones of the Chrome, Please also disable it. Let’s see whether the issue has gone or not.
Regards.
Hi,
I just wanted to say that I have exactly the same issue. It started around the same time as Leaf’s problem. I also tried all the things you guys suggested and I don't have Anti-banner enabled in Kaspersky; still doesn’t work.
Hopefully, someone will figure this out.
Regards,
Pascal
Hello
Welcome!
Please post back?
Thank you
Flood
Hi,
I just wanted to say that I have exactly the same issue. It started around the same time as Leaf’s problem. I also tried all the things you guys suggested and I don't have Anti-banner enabled in Kaspersky; still doesn’t work.
Hopefully, someone will figure this out.
Regards,
Pascal
Hello
Please follow
All the red font event we need know in console log:
All Non-200 network response types of events, we need to know in Network log.
Regards
Thank you guys for your response.
I recreated the problem and saved the console and network logs. The network logs are saved as a .har file. I never heard of it, so I hope it is correct.
As soon as I closed Kaspersky Internet Security, the problem was solved. So I believe it really is a bug in Kaspersky.
The requested files are in a .zip, because I got an error that not all file types are supported by this forum.
Regards,
Pascal
Enabling anti banner doesn't work , i have noticed that after the problem occurs i cant even open another page with Maps (click it ,nothing happens ) . As i have mentioned before , the only way to fix it is to close Kaspersky .
Hello
Thank you
We do understand.
For the purposes of checking to see if one or both of these may be contributing to the issue, please do the following:
Thank you
Flood
Are there any updates on this? It still isn’t solved for me.
I have the same issue. A few weeks ago, I started having problems with Google maps. It will stop working after a few minutes. I have this issue in every browser. If I disable Kapersky protection, it works without any issues. I don’t want to disable my protection but that seems to be the only way Google map will work. This started happening after I obtained a Google API (could be a coincidence). Not sure if Kapersky is blocking something that has to do with that. I really need a resolution since I use Google maps quite a lot. If I use Google maps on my work laptop (my company uses Kapersky as well), I have no issue so I that is why I think it has to do with the Google API, which is not on my work laptop.
We have a new bug on the issue (4302005).
Please tell about the results of the next steps:
Thanks!
Here are the results.
For all who encountered the issue - please create a request to Tech Support
Thank you!
Hello,
I have the same problem since the update of KIS 2019 to the 2020 version, 15 days ago. I reinstalled KIS 2019 and the problem is fixed. However, the update to 2020 being imposed on users, the problem will return. I have this problem only with Chrome, in public or private browsing. Nothing with Internet Explorer Microsoft. If I deactivate KIS, close and reopen Chrome or delete cookies, the problem disappears. I think KIS is blocking incoming connections from Maps because Chrome stays active while browsing other sites, only Maps is KO, even when opening another window. I have the same problem with another site using a Maps basemap. This problem may be related to the June 3 Chrome update but not certain.
I sent a request to technical support a few days ago.
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