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Google Chrome Download to a network drive - Virus Scan Failed, due to File AV. [patch E pending] [Solved] [Closed]

  • 22 August 2019
  • 21 replies
  • 4463 views
P
I can't download any files on my new computer via Google Chrome to a network drive. Each time I try, I get "Virus Scan Failed". Only Chrome is affected, and only network drives. If I turn off File Anti-Virus in Kaspersky, I can download no problem. I have the scope set in File Anti-Virus to not check network drives, but it seems it's doing this anyway. Anyone have any idea where to look from here? I used the same program on my old computer, downloaded to the same location, and it always worked, I never had to make changes to it.
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Best answer by Friend 28 September 2019, 19:52

The problem known. The fix will be in patch E
Workaround to install the 2019 version or disable file antivirus
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21 replies

FLOOD
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I can't download any files on my new computer via Google Chrome to a network drive. I get "Virus Scan Failed". Only Chrome is affected, and only network drives. If I turn off File Anti-Virus in Kaspersky, I can download no problem. I have the scope set in File Anti-Virus to not check network drives, but it seems it's doing this anyway. Anyone have any idea where to look from here? I used the same program on my old computer, downloaded to the same location, and it always worked, I never had to make changes to it.
Hello @pjcolonna,
Welcome!
The "Virus Scan Failed" message is generated by Chrome virus scanner.
Changing Kaspersky "File Anti-Virus" to not check network drives, will have no effect as the alert is not generated by Kaspersky software.
----
Please tell us:
Operating system name? version? build?
KIS version? patch(x)? x = letter
Chrome version?
Thank you🙏🏽
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
P
Win 10x64 1903, latest builds of both Chrome and KIS. I’m unfortunately not in front of my pc at the moment or I’d grab the exact builds.
P
Chrome is version 76.0.3809.100
KIS is 20.0.14.1085 (c)
FLOOD
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Chrome is version 76.0.3809.100
KIS is 20.0.14.1085 (c)
Hello @pjcolonna,
Thanks for posting back & the information🙏🏽
  • Go to KIS (application) REPORTS, look for any events that match the files/network "blocked" or detected, if there are any such events, select the CATEGORY (not ALL EVENTS), 24hrs or 7days, export the report, save the report as a .txt file, upload using the "upload" icon, in your reply please?
IF there are no events in KIS application, go to:
  1. Chrome browser
  2. More Tools
  3. Developer Tools
  4. Console
> replicate the issue
look for RED errors only, select the log by "right clicking" in the log area, select "Save as", the file will be a .log file, upload .log file, using the "upload" icon, in your reply please?
----
Note: Exclusion configurations can be applied, however, it would be good to see the actual errors before we provide steps to apply exclusions.

Please post back?
Thank you.

.About Kaspersky Internet Security
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
P
I ended up turning off virus scanning on download via the registry at HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments by changing the ScanWithAntivirus entry from 3 to 1. The only things I download on this machine are programs from known good sites, so I’m not really worried about this. Thanks for all the assistance Flood!
FLOOD
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I ended up turning off virus scanning on download via the registry at HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments by changing the ScanWithAntivirus entry from 3 to 1. The only things I download on this machine are programs from known good sites, so I’m not really worried about this. Thanks for all the assistance Flood!
Hello @pjcolonna,
You're very welcome and I'm delighted you've found a solution👏🏽!
Thanks for posting back🙏🏽!
Just for additional safety, you could also always manually scan any downloaded files, before opening.
Thanks again.
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
S
I ended up turning off virus scanning on download via the registry at HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments by changing the ScanWithAntivirus entry from 3 to 1. The only things I download on this machine are programs from known good sites, so I’m not really worried about this. Thanks for all the assistance Flood!

Any new method to get rid off this error without having to turn off virus scanning via the registry? And what exactly is turned off this way? Virus scan from Windows/Kaspersky?

What I dont get so far, is it a Windows, Kaspersky or Chrome related issue?
I assume it is either a Windows or Kaspersky issue since on Windows 1809 and KIS18 I never had this problem when downloading something directly to a network drive?

Thanks in advance for your help.
Digital Epitome

I ended up turning off virus scanning on download via the registry at HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments by changing the ScanWithAntivirus entry from 3 to 1. The only things I download on this machine are programs from known good sites, so I’m not really worried about this. Thanks for all the assistance Flood!Any new method to get rid off this error without having to turn off virus scanning via the registry? And what exactly is turned off this way? Virus scan from Windows/Kaspersky?

What I dont get so far, is it a Windows, Kaspersky or Chrome related issue?
I assume it is either a Windows or Kaspersky issue since on Windows 1809 and KIS18 I never had this problem when downloading something directly to a network drive?

Thanks in advance for your help.

I, too, am having this problem. The issue only occurred after KIS was installed. Despite Chrome producing the error, I have a feeling this problem might be Kaspersky related, but I don't know what the resolution is. @FLOOD thoughts?

Support advised I download Kleaner and run it but it didn't fix the issue.

I have tried leaving KIS running and disabling only the Chrome Kaspersky extension but that does nothing. Only disabling KIS will allow me to download files. When KIS is enabled, this is the error Chrome produces:

Resource interpreted as Document but transferred with MIME type application/octet-stream: "https://box.kaspersky.com/seafhttp/files/a458b4f2-f3aa-48df-8797-d69b6f8355c0/KLeaner.exe".

Running KTS 20.0.14.1085(d)
Chrome Version 76.0.3809.132
Windows 10 x64 Build 17763
IT Consulting Firm in Los Angeles, CA // Facilitating the integration of tomorrow's technology today.
FLOOD
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Hello @Digital Epitome,
Thank you for posting.
I do have information, I will post in next 24 hours.
In the meantime, may I ask please, which support advised using Kleaner?
Please let me know?
Thank you
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Digital Epitome
Hello @Digital Epitome,
Thank you for posting.
I do have information, I will post in next 24 hours.
In the meantime, may I ask please, which support advised using Kleaner?
Please let me know?
Thank you
@FLOOD Not sure which division / dept the email came from but it was addressed Kaspersky Lab Technical Support - customerservicesolution@kaspersky.com

My client's office was about to open and the end-user needed her computer early this morning so I just exported all settings, deleted the license, completely gutted KIS, rebooted, and reinstalled the application from scratch. The problem has now been fixed in case anyone else is subscribed to this thread.
IT Consulting Firm in Los Angeles, CA // Facilitating the integration of tomorrow's technology today.
Y
I have the same issue and re-installing doesn't help.
I also don't want to disable virus scan after download since I do require that protection.

Any suggestion?
F
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The problem known. The fix will be in patch E
Workaround to install the 2019 version or disable file antivirus
Kaspersky Internet Security: https://goo.gl/BeuxVa
Y
Great, thanks!
J

 

It's been one month and there is no patch?

FLOOD
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Hello @JPrust,

Welcome!

Patch(e) is being rolled out mid October thru to the end of October 2019.

Make sure when the patch arrives a Full Shutdown (not Restart) is done, to apply the patch.

Thank you

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
F

Still not working on Kaspersky Small Office Security. I have the v20.0.14.1085(b) and it says it’s up-to-date.

FLOOD
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Hello@fajir,

Welcome!

The fix is 20.0.14.1085 patch(e)

Thank you. 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
F

Thank you but I’m unable to update from b to e version, neither update or uninstall/install do the update, each time the b version is installed….. 

What the hell ??

Schulte
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Hi @fajir,

patch 'E' is distributed gradually.
He should have arrived on your computer by the end of the week.

Did a post answer your question? Mark it as solved!
S

Same issue here. Chrome not downloading to mapped drive (I didn’t try other browsers).

I uninstalled v20 (Kaspersky Internet Securiry) and installed v19. This solved it.

You can download v19 here:

https://products.s.kaspersky-labs.com/homeuser/kis2019/19.0.0.1088a/english-GB-0.1248.0/United%20Kingdom(en-GB)/kis19.0.0.1088aen_14170.exe

 

FLOOD
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Hello   @sasmarino,

Patch E for KIS 20.0.14.1085, fix, is being rolled out as we “speak”. 

:o: *Everyone*, to apply the patch, make sure the computer is shutdown and restarted:o:

Thank you:pray_tone3:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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