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Game For Peace cannot play [Closed]

  • 4 February 2020
  • 9 replies
  • 281 views

  • Community Citizen
  • 4 replies

Game For Peace cannot play when I open kaspersky Security Software。exactly is Game For Peace cannot Enter the game when kaspersky Security Software is work。 BUT when i close kaspersky Security Software. the game Game For Peace can enter to play。

Here is the official website of the game。

https://syzs.qq.com/sem/hpjy/index.html

https://gp.qq.com/main.shtml

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Best answer by Wesly.Zhang 5 February 2020, 09:16

Hello,

Add a little information, In my test environment -- vmware workstation 15, I install the tencent phone game assistant and download the game successfully. Windows 10 build 1909 happen BSOD when the game start its game’s anti-cheat driver with KIS 2020 installed. if you are convience, Please inform tencent to notice this issue and your problem. Their anti-cheat engine need  improve the compatibility for other AV product, especially kaspersky. This problem happened many times in history.

Regards.

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9 replies

means open kaspersky Security Software, the game cannot play/open. close kaspersky Security Software,the game can  open normally and play normally in PC。

This problem exists in any version of kaspersky software.

Userlevel 7
Badge +8

@wdk Welcome.  If you trust the game you can make it “trusted” in Kaspersky.

Also,  please contact K-Lab Technical Support https://center.kaspersky.com 

@wdk Welcome.  If you trust the game you can make it “trusted” in Kaspersky.

Also,  please contact K-Lab Technical Support https://center.kaspersky.com 

This game is the most popular mobile game in China. The simulator on the computer is also the most popular game. Other Anti-virus software all is ok like bitdefender…… except Kaspersky.

@wdk Welcome.  If you trust the game you can make it “trusted” in Kaspersky.

Also,  please contact K-Lab Technical Support https://center.kaspersky.com 

I aready Exclusion added ,make it “trusted” in Kaspersky. But still cannot open Unless close kaspersky Security Software。

Userlevel 7
Badge +9

Hello @wdk

I’ve download, installed & initiated  (not played), a Game For Peace game, without modifying Kaspersky software, however, sorry: I don’t read Chinese:frowning: & I’m not a Gamer:confused:, if Technical Support are unable to assist, I think Moderator @Wesly.Zhang may assist with your Topic. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +8

@wdk Did you check the application rights : https://support.kaspersky.com/13626

Userlevel 7
Badge +4

Hello,

  • Did this problem happen in these days or do you update the game ?
  • The game is OK without any problem with KIS 2020 before?
  • Did you send technogly request to KLC to report this issue ? Please sent it and provide a INC number to here.

As a temple test, could this problem be solved or not via disabling 系统监控(System Wather) or 应用程序控制 (Application Control)or 自我保护 (Self-denfense)?

Please give me a reply about the result of above questions. If it doesn’t work, Please create a GSI 6.2 report and sent to me by PM.

You should exit KIS, and run the game successfully, then run GSI to create report.

Regards.

Userlevel 7
Badge +4

Hello,

Add a little information, In my test environment -- vmware workstation 15, I install the tencent phone game assistant and download the game successfully. Windows 10 build 1909 happen BSOD when the game start its game’s anti-cheat driver with KIS 2020 installed. if you are convience, Please inform tencent to notice this issue and your problem. Their anti-cheat engine need  improve the compatibility for other AV product, especially kaspersky. This problem happened many times in history.

Regards.