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File detected/ Download stopped "https:// d1qggq1at2gusn cloudfront net/?qggqd=820953" [Closed]

  • 7 February 2020
  • 3 replies
  • 194 views

I get multiple notifications on a website. Any Ideas what this is and what to do about it? Full scan shows nothing. 

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Best answer by Flood and Flood's wife 8 February 2020, 02:49

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3 replies

Userlevel 7
Badge +9

@Skykasper  Welcome. 

Can you please scan the url here : https://virusdesk.kaspersky.com/

Also , please run another Full Scan with  this option :
> Settings > Additional > Threats and Exlusions settings > Type of detected objects
> Detect other software that can be used by criminals to damage your computer or personal data

Anyway Kaspersky blocked a suspicious / infected object or a False Positive.
Please also submit your issue to K-Lab Technical Support https://my.kaspersky.com/

Userlevel 7
Badge +11

Hello @Skykasper,

  1. Do the notifications occur irrespective of browser used?
  2. In every browser, have any Addons, Extensions, Themes & or Plugins, been updated, enabled, loaded, activated since the problem first began? 
  3. Run KIS Privacy Wizard, if the issue persists, download & run Adware Cleaner, let us know the Adware Cleaner Report result please? 
  4. And, if the issue persists, the best course of action, is to raise a request with Kaspersky Technical Support, they will require a GSI & Windows Logs & they will request Traces, captured as the issue is replicated. The Support Team will provide the correct steps to capture the Traces. 
  • After logging the request, you’ll receive an automated email with an INC+12digits reference #, then, normally within 5 business days, a Kaspersky Technical Support human will contact you, also by email; you can continue to communicate with them via email or by updating the INC in your MyKaspersky account.

Please let us know what the Support Team advise?

Thank you:pray_tone3:

Flood:whale:

 

Userlevel 7
Badge +11

Hello @Skykasper,

  1. Do the notifications occur irrespective of browser used?
  2. In every browser, have any Addons, Extensions, Themes & or Plugins, been updated, enabled, loaded, activated since the problem first began? 
  3. Run KIS Privacy Wizard, if the issue persists, download & run Adware Cleaner, let us know the Adware Cleaner Report result please? 
  4. And, if the issue persists, the best course of action, is to raise a request with Kaspersky Technical Support, they will require a GSI & Windows Logs & they will request Traces, captured as the issue is replicated. The Support Team will provide the correct steps to capture the Traces. 
  • After logging the request, you’ll receive an automated email with an INC+12digits reference #, then, normally within 5 business days, a Kaspersky Technical Support human will contact you, also by email; you can continue to communicate with them via email or by updating the INC in your MyKaspersky account.

Please let us know what the Support Team advise?

Thank you:pray_tone3:

Flood:whale: