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False report: CCleaner used rarely. Actually used frequently. [Closed]

  • 10 March 2020
  • 6 replies
  • 145 views

Userlevel 6
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Good Morning for all Community.

 

Kaspersky now indicates in the PC cleaning menu that CCleaner is rarely run.

However I have been using this application for many years and several times a day.

I wonder why the KIS indicates this information that is false.

 

I'm using KIS 20.0.14.1085 (i) and CCleaner version 5.64 in the Windows 10 1909

Regards

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Best answer by JPEKaspersky 10 March 2020, 17:06

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6 replies

Userlevel 7
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Hello @JPEKaspersky

Welcome again!

Has KIS just started incorrectly reporting the CCleaner status or has this specific issue always existed?

Please let me know?

Thank you:pray_tone3:

Flood:whale:

 

Userlevel 6
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Hello @FLOOD .

 

It happened once at KIS 2018 if I'm not mistaken, in KIS 2020 is the first time.

 

I have already uninstalled and reinstalled CCleaner and KIS 2020 again indicates that it is rarely used.

 

 

Userlevel 7
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Hello @JPEKaspersky,

Thank you for replying & the information:ok_hand_tone3:

If you’ve not done the following please do so:

:a: KIS

  1. Run Export Settings
  2. Run Restore Settings
  3. Run Applications Cleanup

:b:Windows, change to SafeMode

  1. Clear all files & folders in C:\Windows\Temp
  2. Clear all files & folders in C:\Users\YOURNAME\AppData\Local\Temp
  3. Return to Normal Mode.
  4. Monitor the issue? 
  5. Fixed:clap_tone3:. please let me know? 
  6. Not fixed:sweat: , please let me know & please raise a request ​​​​​with Kaspersky Technical Support, include a detailed history, images & a GSI & Windows Log
  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Thank you:pray_tone3:

Flood:whale:

Userlevel 6
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Hello @FLOOD 

I couldn't get good news.:disappointed_relieved:

I just sent a request to technical support.

Thanks for the support:pray_tone2::thumbsup_tone2:

Userlevel 7
Badge +11

Hello @JPEKaspersky,

Thank you for letting me know:ok_hand_tone3:

  • Please let me know how the Technical Team resolve the issue when they do so?

Thank you:pray_tone3:

Flood:whale:

Userlevel 6
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Hello @FLOOD  and thanks for your interest.:thumbsup_tone2:

 

I solved the problem a few minutes ago.

 

I uninstalled the installable CCleaner software and installed the portable version.

 

With the portable version of CCleaner, no longer appears as a problem in cleaning your PC.:clap_tone2:

 

I closed the ticket for technical support with this information.

 

Thank you for your always patient attention to my cases.:pray_tone1:

 

JPE