Error updating KLAVA [split]

  • 20 April 2019
  • 3 replies

I believe I have the exact same problem. First of all I use Kaspersky Internet Security on version: and my OS is Windows 10 Pro 64bit on version 1809. The update reaches 100% but it shows me that it failed. When I press "Failed" and open the "Detailed Reports" window it says: "Update databases and application modules" and below that "Not all components were updated", when I press "Details" I see the error: "Error updating component" and below that the word "KLAVA". The same happens to all the failed updates. Why do I have this problem? Is this a bug from Kaspersky? Thank you in advance.

3 replies

Userlevel 4
Badge +5
Hi, @elpano,
To solve the problem, please follow all the following steps:
1. Disable Self-Defense, to do so go to the main Kaspersky Internet Security window and select: Settings > Advanced > Self-defense and Uncheck "Enable Self-Defense." You may as well use a visual guide to enabling/disabling Self-Defense at https://support.kaspersky.com/14818
2. Exit Kaspersky Internet Security. To do so, right click on the Kaspersky icon in the system tray (bottom right of your screen) and select "Exit".
3. Press Start > Search > type in RUN or press [win] + [r];
4. Type and execute the following command: %PROGRAMDATA%
5. Please locate the following folders: C:\ProgramData\Kaspersky Lab\AVP19.0.0\Bases
6. Delete the folder KLAVA.
7. Start Kaspersky Internet Security via the icon on your desktop, re-enable self-defense and run a new update. https://support.kaspersky.com/14297#block1
8. Restart the computer once the update finished.
You rock! It seems to work for now. Thanks a lot @Friend!
Userlevel 5
Badge +3
Update error: “Not all components were updated”

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