Error: This file does not have an app with it for performing this action. Can't install KIS21.2.16... .exe.

  • 13 February 2021
  • 1 reply


When I try to install Kaspersky internet security the above error msg occurred and could not complete the installation.  I alreay purchased internet security for 2 years but unable to installe. (before I had Kespersky total security for 2 years without any issue.)

I am waiting for youe support.

Thank you



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1 reply

Userlevel 7
Badge +11

Hello @Ilamperuma 

Welcome and apologies for the delay responding to your post:disappointed_relieved:

  1. Has a check for any applications installed on the computer that are incompatible with KIS been done?
  2. Do all Windows updates have a “Successfully applied” status? 
  3. Has all old/original Kaspersky software been removed? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2: