Kaspersky
Question

"error in graphics driver occured", avpui.exe The process was terminated due to an unhandled exception

  • 27 June 2019
  • 52 replies
  • 13557 views


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52 replies

Userlevel 7
Badge +6

Did I got it right that patch ‘h’ will not fix this issue any more?

Where can I download the version e, f, g? 

Hello @Blitzi 
No, according to @Friend, :white_check_mark: patch h has the fix:white_check_mark:

  • Patch d was supposed to fix ithe problem, d got pushed early as an emergency patch, so the fix for this issue got rolled to e, which also didn’t work, then f, g, were supposed to be the fixes, neither of those patches fixed the issue for everybody, so now, apparently, it’s patch h:thinking:
  • Atm there's not eta for patch h, apparently some people have it, many of us do not. 
  • Kaspersky staggers patch distribution, meaning, when a patch is released it’s not available to all Kaspersky users, across the globe, on the same day.
  • If computers, devices are not shutdown, rebooted on a regular basis a "patch in waiting" will not be applied.
  • Hibernation, Sleep mode can interfer with patch updates.

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:thinking: (imo), IF, after patch h, :negative_squared_cross_mark:the issue remains, everyone should log cases with Kaspersky Technical Support:negative_squared_cross_mark: and post back the INC reference number, here in the topic:thinking:


:question: Regarding your question: “Where can I download the version e, f, g?”, which patch & version is your software on atm?

  • Do a software compatability check to make sure there’s no issues? (Note, the link is for KAV documentation, however, the same software compatability check applies equally to KIS, KTS & KSCloud). 
  • If your patches are really out of date, there may be other problems:thinking:, in which case, contact Kaspersky Technical Support, ask them to help? They will need a GSI & Windows Logs, images & detailed history.   

Please let us know the outcome?

Thank you:pray_tone3:

 

Userlevel 7
Badge +6

 @FLOODthanks a lot for your responses , i did everything you said, the error message still appears although my total security became patch g.

Hello @Dr.TSN

You’re very welcome!

Thank you for replying:pray_tone3:

I’m so happy to hear your patches are now up to date:cartwheel_tone3:

According to @Friend, :white_check_mark: patch h has the fix:white_check_mark:

  • Patch d was supposed to fix ithe problem, d got pushed early as an emergency patch, so the fix got rolled to e, which also didn’t work, then f, g, were supposed to be the fixes, neither of those patches fixed the issue for everybody, so now, apparently, it’s patch h:thinking:
  • Atm there's not eta for patch h, apparently some people have it, many of us do not. 
  • Kaspersky staggers patch distribution, meaning, when a patch is released it’s not available to all Kaspersky users, across the globe, on the same day.
  • If computers, devices are not shutdown, rebooted on a regular basis a "patch in waiting" will not be applied.
  • Hibernation, Sleep mode can interfere with patch updates.

 

:thinking: (imo), IF, after patch h:negative_squared_cross_mark:the issue remains:negative_squared_cross_mark: , log a case with Kaspersky Technical Suppor, they will need a new GSI& Windows Logs, detailed history & images?

  • Please let us know the outcome?

Thank you:pray_tone3:

 

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