Sorry for my grammar and english errors as I'm using a translator
Today I'm facing a new problem.
The connection to "My Kaspersky" dropped on my KIS 2020 (126.96.36.1995, patch d).
I uninstalled and installed Kaspersky Internet Security 2020 and in the new update it could not connect (I have a license for another 210 days).
I reset the connection again and the result is an unknown device.
I reset the Internet options according to the knowledge article and nothing has changed.
My operating system is Windows 10 Home 1903 (OS Build 18362.387).
Thanks for any help.
Best answer by JPEKaspersky
The first part where i performed the deletion of temp files and executed the commands:
Type netsh winsock reset press Enter.
Type netsh int ip reset press Enter.
Type ipconfig / release press Enter.
Type ipconfig / renew press Enter.
Type ipconfig / flushdns press Enter.
..... gave positive results.
I already have a connection to My kaspersky, indicating the last update a few minutes ago and the last full scan a few hours ago.
Thanks for everything.
If you will allow me, I will save this text for future incidents.
Good weekend for you and all Community