Kaspersky
Question

Embedded Facebook timeline on WordPress website disappeared after the client installed Kaspersky Internet Security

  • 15 October 2020
  • 7 replies
  • 70 views

Hi,

 

Client asked me that Embedded Facebook timeline on WordPress website disappeared after the client installed Kaspersky Internet Security. How can she solve that?

 

Thank you,


7 replies

Userlevel 7
Badge +2

hi @OpenBookmarksCo. , 

Does it help to disable Anti-banner? Private browsing? Restart browser after disabling these components and check the issue. 

Provide a screenshot of “how it should be” so that the full URL is visible. 

Regards,

Igor

hi Igor Kurzin 

url: https://www.kmpacific.com/

thank you for your response. i attached the image which the client sent me.

I and wp theme support confirmed that we can see it. the client also tested on/off of kaspersky. she can see fb when kaspersky turns off.

please provide a solution.

best,

 

Userlevel 7
Badge +4

hi Igor Kurzin 

url: https://www.kmpacific.com/

thank you for your response. i attached the image which the client sent me.

I and wp theme support confirmed that we can see it. the client also tested on/off of kaspersky. she can see fb when kaspersky turns off.

please provide a solution.

best,

 


Hello,

Do you try to disable anti-banner and privte browser just like Igor said before?What’s is different after you shift+F5 or ctrl+F5 reflash the web page forcibly.

Regards.

Userlevel 7
Badge +2

Hi @OpenBookmarksCo. , 

I reproduced on my PC, it is the Private Browsing component, that is guilty of this issue. 

We will further analyze this issue and as soon as it is fixed - I will give you an update. 
You can recommend the customer to disable Private Browsing temporarily.

Regards,

Igor

Userlevel 7
Badge +2

Hi @OpenBookmarksCo. , 

The data has been analyzed, it is not a false detection of Private Browsing. The Facebook is blocked because it belongs to tracking resources (you can find it under “Social networks” in Private Browsing settings). Facebook elements on third-party sources spread data, such as cookies, statistics, info on referer and many other data.

The workaround in this situation would be to allow Facebook stream (if the user trusts Facebook) via Private Browsing settings → Categories and Exclusions → Social networks →  unflag Facebook.

Regards,

Igor

Userlevel 7
Badge +7

What about to allow collecting data → Private Browsing only in that site via green shield button add-on or just create an specific exclusion adding the site URL ? does it help?

Userlevel 7
Badge +2

hi @harlan4096 , 

Good question, unfortunately, not in my tests. Even though it should help. We are checking this as well. 

Regards,

Igor

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