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egde browser and safe money not working in Windows 10 1903 [Solved] [Closed]


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just updated to windows 10 version 1903 and safe money still not working with the
edge browser. I have had this issue for a while now. I have been helping tech
support with this issue sending reports back and the last time they got
back to me, they said there was a fix for this issue.
have I got to wait till Kaspersky internet security 2020 is released to
correct this issue.
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Best answer by bluesriff 11 June 2019, 16:45

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31 replies

Userlevel 7
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Perhaps the problem is related to windows 10 version 1903 and will be fixed in one of the following patches.
specify details in the request to Technical Support
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the bug for this issue was on previous versions of windows 10 as well.
Userlevel 7
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I guess it's because Edge uses its own security features and sandbox integrated with W10 security, so probably We never will get Edge in Kaspersky sandbox (Safe Money) 🤔
Userlevel 7
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"Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge
Userlevel 7
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In all these years since W10 + Edge was released, I NEVER had Edge available to be opened in "Safe Money", so the possible situations explained in that article are not in most of cases the solution...
Userlevel 7
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In all these years since W10 + Edge was released, I NEVER had Edge available to be opened in "Safe Money",

analogically )))
Userlevel 7
Badge +11
To all, even tho Kaspersky documentation indicates Safe Money & Edge work together, this is not correct.
Edge does not work with Safe Money.
Calls to Edge redirects to IE.
According to Kaspersky Technical Experts this is still being worked on / fixed... That hasn't happened for more than 24+ months so, we wait.... 😔 & wait😔 & 🤔
Userlevel 7
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Have I got to wait till Kaspersky internet security 2020 is released to
correct this issue.

Hello Bluesriff,
Um, (may I ask please) as you're engaged with TS, have they advised long?
Please do let us know?
Thanks!
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this is the reply I got back from tec support under my old user name helzapopin. (when I logged in
to this new forum it said user information not found then asked for a new user name) so I have lost all my
history of posts on this forum.}

Userlevel 7
Badge +11
Hello Bluesriff! (Sorry, gettin mixed up),
In the old forum, I just did a search for your name helzapopin (sure is😉)130+ posts, yours, so don't panic, your posts are there, BUT, Kaspersky plan (according to the Community admin team) to, at some stage, not only mothball the Forum but get rid of it "totally", so, if you want to keep your posts, copy every one to a txt file & store locally...
If, after you read this, (you) still can't access the posts, let me know please? (I'll help).

Userlevel 7
Badge +8
I have KTS2020a + W10 Pro x64 1903 and still Edge does not appear in the list of Browsers I can use in Safe Money, only FireFox (my main browser), MSIE and Chrome.
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thanks for reply Harlan 4096. I have been using firefox for safe money, I stopped using
MSIE. I have managed to get into my old threads in Kaspersky forum.
I have sent a copy of that reply from technical support back to them.
Userlevel 2
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Gentlemen/Ladies,

Currently on 1903 and just verified that when using Edge, Safe Money successfully opens in Edge. I just opened my banking site and verified same. Strange it does not open for you and has not done so in quite some time from what I am reading. Would assume it is related to computer configuration somehow. For me, Edge works almost all the time. On rare occasions Safe Money will open with I.E. for some unknown reason and then the next on the same site, it will open with Edge. Hard to explain why Kaspersky cannot get this situation rectified!
Userlevel 7
Badge +8
Yes, probably is related to hardware specs... probably not fully compatible with AMD systems (mine) 🤔 ... but as You also says, it even with Edge does not work always, so it is an erratic behaviour...

I never got running Safe Money with Edge in any site indeed, because it is not even in the list of browsers:

Userlevel 7
Badge +11
🤔I wish this one was sorted, been tracking it for 2 years, like harlan4096, no Edge presented by Kaspersky software.
I don't believe Kaspersky would acknowledge a "bug", which they have, "in hand with Technical Experts", which it is, if it was in Microsoft's patch.

I also wish we had Khan's "magic" software. I'd love to see this working🤔.
Userlevel 7
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I never got running Safe Money with Edge in any site indeed, because it is not even in the list of browsers:

in fairness it is worth paying attention to the next moment.
Microsoft Edge Browser can be set as the default browser and in the Safe Money settings, select the Default browser option.
Userlevel 7
Badge +11
Those settings have been made, do not work, Safe Money still opens an IE browser....
Multiple systems tested, multiple users, multiple locations... same result....
🤔
Userlevel 7
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Agree, I also and already tried that, no success... Edge still not in the list...
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today my safe money protected browser is working with the edge browser with kaspersky
version 20.0.14 18085 (A) that's only when you type in the web site address in the edge
search bar. below is the reply I got back from technical support today.

Userlevel 7
Badge +8
That doesn't work here... and I don't have KPM installed now in this system...
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looks like I spoke to soon just checked it was still working with the edge browser and its
gone back to changing to explorer 11, technical support asked me to send a traces report
back to them if the issue occurred again, which I will do.
Userlevel 7
Badge +11
Hello Bluesriff,
Please do let us know what the Lab says when they provide information?
Many thanks!
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hello flood.
my safe money browser is working ok with edge browser this morning so I
cant send the traces to technical support. it looks like has khan said
in his post above that sometimes it will change to explorer 11.
and then on same site next time you log in it works with the
edge browser ok.
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update on the issue with safe money when using edge browser and then
safe money opens in explorer 11, which happens some times.
I sent my traces to tech support and got this reply.

Userlevel 7
Badge +11
Thanks for posting Kaspersky's response Bluesriff,
The ongoing issue is Kaspersky's documentation states Edge/Safe Money works and at the same time they acknoiwledge Edge/Safe Money issues, wasting everybodys time.
I've lost count of the number of Kaspersky Customers who spend hours trying to work out why Edge is not working with Safe Money.
Kaspersky needs to do is fix their documentation.
EOS.