Kaspersky
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EAC conflict with Kaspersky Antivirus, Notice says "untrusted system file"



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Userlevel 7
Badge +5
Windows 10 Build 1903
Licensed
Kaspersky Total Security 19.0.0.1088(g)
Apex Legends it's a game that runs inside Origin.
It was running fine, today it had an update but almost everyday it updates.
After double click it opens normally, them shortly after I am prompt with: errors
Kaspersky was asking permission for this r5apex.exe, looks related to audio.
After I gave permission it stop showing, but the error keeps persisting

Hello @Raphael,
Thank you.
Please clarify - is Apex Legends, Origin, associated with EAC:
  1. If "yes", have you contacted EAC?
  2. If "no", have you contacted Origin?
  • Win10, release & build # please?
  • Is Windows up to date?
  • KIS 19.0.0.1088 is up to patch(f), is KIS updating normally?
  • Please upload the apex_crash.txt file using the upload icon in your reply.
  • Please go to KIS REPORTS, find any events related to Apex r5apex.exe, export the report & upload using the upload icon in your reply. Choose 24 hr or 7 days REPORT.
  • Please generate GSI & Windows logs, run the GSI tool when you are accessing Apex\r5apex.exe, upload the .zip folder to cloud storage and post back the link please?
Thanks.

GSI ref doco: https://support.kaspersky.com/common/diagnostics/3632#block7
Userlevel 1
EAC problem is back with Kaspersky 2020 for me (last patch). All games that use EAC have this problem again. Also what i hate with Kaspersky is all games from steam, origin, battle.net are low restricted by default (firewall). I need to add them to trusted everytime there is a patch lets say for Apex legends etc... These all games should be added to trusted by default. Im using kaspersky for almost 10 years but version 2019/2020 started to frustrate me non stop with that bs i explained above. Please fix that.


I contacted EAC but they just reply with generic message. Kaspersky should contact them not users!!!! They dont care when users contact them but if company approach they might do something.

KTS20.0.14.1085 (c)
Windows 10 build 1903 (18362.295)

Have a nice day!
Userlevel 7
Badge +5
KTS20.0.14.1085 (c), Windows 10 build 1903 (18362.295)\ I contacted EAC but they just reply with generic message. Kaspersky should contact them not users! They dont care when users contact them but if company approach they might do something.
Hello @Sib3riX,
The issue is EAC/Steam. The game developers change / update / add to their software continuously, Kaspersky publishes updated releases to keep us safe.
If Kaspersky software added all games with a "trusted" status and, as a result, we were "infected", there would be a multitude of 😠 Kaspersky customers
Re: Kaspersky contacting EAC/Steam, Kaspersky does not contact every game developer/publisher on the web, nor should they, it's up to the game developers/publishers to create and distribute software that doesn't put the users at risk.
Steam/EAC have published statements regarding their teams whitelisting Kaspersky software so compliance is not breached.
Steam/EAC even publish statements saying their developers have "whitelisted Kaspersky software".
At the end of the day, Kaspersky works continuously to keep us safe.
Thanks.
Userlevel 7
Badge +5
Duplicated reply, my network had a "stumble", Deleted duplication.
Hello! I faced the same problem today. I was able to solve it by updating Windows manually through the update menu. (Usually this happened automatically, but not this time). After that, everything worked again. Hope this helps someone 🙂

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