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download a PDF-fileChrome, when I download PDF attachment of an email, I constantly get the message "Failed-virusscan did not succeed" [patch E pending] [Closed]

  • 8 October 2019
  • 8 replies
  • 1186 views

Since I have installed my prolongation of Kaspersky Internet Security I had problems downloading PDF's. When I try to download a PDF-file (attachment of an email) I constantly get the message "Failed-virusscan did not succeed" . Do I have to change the settings in Kaspersky of is it a problem in Google Chroome?
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Best answer by Berny 26 October 2019, 08:13

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8 replies

Userlevel 7
Badge +2
Hi @lemebo Welcome.
Well it could be many things why PDF does not open automatically in Chrome so take a look in Google Help below URL, in how to fix.
https://support.google.com/chrome/answer/6213030?hl=en
Thank you.
Userlevel 2
Badge
Hi @lemebo

Also,

Are you trying to save the PDF file on a network drive?

Thanks!

i tried the Chrome setting change as reccomended above however my issue persists. we need to be able to download files in our regular work functionality. turning off file scan and web scan, although id perfer not, still did not resolve the issue either.

i have added the website as a trusted site. i am at a loss we need to be able to download.

Userlevel 7
Badge +11

Hello   @Parakletos Admin,

Welcome!

Which KIS version & patch(x) x=letter, is installed? 

Please let us know?

Thank you:pray_tone3:

Userlevel 7
Badge +9

Also, Patch “E” for  Kaspersky  2020 is fixing this known problem.

If no fix please contact K-Lab Tech Support https://center.kaspersky.com 

Userlevel 7
Badge +11

i tried the Chrome setting change as reccomended above however my issue persists. we need to be able to download files in our regular work functionality. turning off file scan and web scan, although id perfer not, still did not resolve the issue either.

i have added the website as a trusted site. i am at a loss we need to be able to download.

Hello  @Parakletos Admin,

When KIS patch(e) arrives, if it hasn’t already, to apply the patch, please make sure the computer is shutdown and restarted. 

If the issue persists after applying the patch please let me know?

Thank you. 

our version is 20.0.14.1085 (d) it says that it is up to date as of today at 5:24 this morning

Userlevel 7
Badge +9

Patch (e)  is gradually distributed on the K-Lab servers , please wait ...