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In the Devices tab on my My Kaspersky page, one of the devices shows last connection today, one shows the last connection in 2018, and one shows 2016. The one showing a 2018 connection knows the computer is running KIS 2019. The one showing a 2016 connection thinks the computer is still running KIS 2016.
What is the "connection" referred to? I just connected to My Kaspersky from the (supposedly) back-level computer, and that computer connects with some Kaspersky server daily to get database updates.
There is a "Disconnect" function on the My Kaspersky Devices page but gives a warning that the action is irreversible so I haven't tried it. I'm not sure what value there is in being connected - especially if the connection is somehow years old - but I'm reluctant to disconnect before knowing what this will do.
BTW, I have not been able to reply to a previous thread I started so don't know if I'll be able to reply on this thread. Be assured I will read every reply I get even if I cannot reply.
Best answer by Flood and Flood's wife
Hello Patrick O'Keefe,
Welcome!
The "irrevisible" msg is badly worded, the function restores when the device is rebooted and the connection re-established, use the KIS "MyKaspersky" application, to connect to the portal & sync the devices.
Thanks!
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Welcome!
- Were the devices (showing incorrect info) connected to MyKaspersky account by selecting MyKaspersky from the KIS application?
- The "Disconnect" function allows for syncing b/w the device and the MyK portal.
The "irrevisible" msg is badly worded, the function restores when the device is rebooted and the connection re-established, use the KIS "MyKaspersky" application, to connect to the portal & sync the devices.
- You can reply to your posts whenever you're ready, we never stop anyone (unless of course they've breached Community guidelines). You're always welcome
!
Thanks!
