Kaspersky
Question

Database update, gets to 100% but then says the update has failed.

  • 17 April 2019
  • 10 replies
  • 1027 views

I am trying to update the Kaspersky internet security database on windows 10 laptop. it downloads the files and gets to 100% but then says the update has failed. This has worked fine until yesterday. I only have 21 days left on licence

10 replies

Userlevel 6
Badge +4
Hi,

Please upload the necessary information so that we can help you (Version and build of Kaspersky installed, OS and servicepack installed, upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...).

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7

Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work.

Upload also the update log.

Regards
Also, in addition to what Caos indicates in the post located above this post,

Latest percentage errors normally could be corrupted database.
Did your pc update windows?

Did you tried to reinstall the av?

The license must work fine until the last day of it so, no worry about it


//edit: add Also....
Userlevel 5
Badge +1
Hi @Rambo
As well as the two above posts.
Please try rebooting your windows 10 laptop.
After reboot try to run Kaspersky update again.
Thank you
In addition to several posts already posted located above this post,

Due to the instability caused by the server connection, if you make an error in this update source, you will not continue to download the failed file after automatically jumping to the next update source. This will result in an update error. You can try to update it again. Database, or update the database after restarting, or update the database after a while, this will help you solve this problem!
My Kaspersky Internet Security v 19.0.0.1008(e) is NOT updating! I've reinstalled and I just performed the proxy change listed above. "Settings > Additional > Network > Proxy server settings > Do not use proxy server > Save." I've attached the export file when it says "failed'. If I restart it is successful but upon updating after it's running it fails.

08.05.2019 19.10.43 Update of databases and application modules Not all components were updated. Average download speed:: 182.13 KB/s Status:: Not all components were updated. Downloaded and updated:: 179.61 KB Total duration: 46 seconds Time: 5/8/2019 7:10 PM
08.05.2019 18.58.29 Update of databases and application modules Not all components were updated. Average download speed:: 83.43 KB/s Status:: Not all components were updated. Downloaded and updated:: 201.01 KB Total duration: 3 minutes 3 seconds Time: 5/8/2019 6:58 PM
08.05.2019 18.47.09 Update of databases and application modules Not all components were updated. Average download speed:: 157.99 KB/s Status:: Not all components were updated. Downloaded and updated:: 121.65 KB Total duration: 1 minute 15 seconds Time: 5/8/2019 6:47 PM
08.05.2019 18.06.37 Update of databases and application modules Not all components were updated. Average download speed:: 241.49 KB/s Status:: Not all components were updated. Downloaded and updated:: 358.60 KB Total duration: 58 seconds Time: 5/8/2019 6:06 PM
08.05.2019 16.36.16 Update of databases and application modules No available update packages. Average download speed:: 11.34 KB/s Status:: No available update packages. Downloaded and updated:: 3.65 KB Total duration: 2 minutes 35 seconds Time: 5/8/2019 4:36 PM
08.05.2019 16.25.24 Update of databases and application modules Completed. Average download speed:: 86.28 KB/s Status:: Completed. Downloaded and updated:: 112.11 KB Total duration: 57 seconds Time: 5/8/2019 4:25 PM
08.05.2019 16.21.19 Update of databases and application modules Not all components were updated. Average download speed:: 169.32 KB/s Status:: Not all components were updated. Downloaded and updated:: 171.43 KB Total duration: 58 seconds Time: 5/8/2019 4:21 PM
08.05.2019 14.28.15 Update of databases and application modules Not all components were updated. Average download speed:: 73.53 KB/s Status:: Not all components were updated. Downloaded and updated:: 461.23 KB Total duration: 5 minutes 17 seconds Time: 5/8/2019 2:28 PM
08.05.2019 12.22.16 Update of databases and application modules Not all components were updated. Average download speed:: 35.68 KB/s Status:: Not all components were updated. Downloaded and updated:: 122.57 KB Total duration: 5 minutes 16 seconds Time: 5/8/2019 12:22 PM
08.05.2019 10.16.02 Update of databases and application modules Not all components were updated. Average download speed:: 73.96 KB/s Status:: Not all components were updated. Downloaded and updated:: 276.40 KB Total duration: 4 minutes Time: 5/8/2019 10:16 AM
08.05.2019 08.11.31 Update of databases and application modules Completed. Average download speed:: 21.21 KB/s Status:: Completed. Downloaded and updated:: 139.98 KB Total duration: 5 minutes 33 seconds Time: 5/8/2019 8:11 AM
08.05.2019 06.05.48 Update of databases and application modules Completed. Average download speed:: 344.77 KB/s Status:: Completed. Downloaded and updated:: 632.73 KB Total duration: 50 seconds Time: 5/8/2019 6:05 AM
07.05.2019 22.34.49 Update of databases and application modules Completed. Average download speed:: 411.55 KB/s Status:: Completed. Downloaded and updated:: 4.13 MB Total duration: 4 minutes 54 seconds Time: 5/7/2019 10:34 PM
Userlevel 6
Badge +3
Hi @repeatedinstalls , welcome to the new forum.

You have posted the list of (failed) updates, more details can be found in the log of a single update.

Mark a failed update, there should be a 'Details' button on the right side. Click on it. Can you see the module that could not be updated?
Please check several updates to see whether it's always the same module.
Hi,

My case is slightly different. I havent been able to update since 5/5/19. In the detailed report, it says: Application databases were not updated. Update Error. Error: Gaming Mode.

How to fix it? I recalled I have had this problem before but I forgot how, but somehow it was fixed.

Kindly assist.

Rgds,
Rianto
Userlevel 4
Badge +5
Hi, @Rianto
Disable game mode in the performance section of Kaspersky Internet Security
https://support.kaspersky.com/14870 to resolve the update issue.
I am having the same issue as Rambo with the database updates failing. I have rebooted my laptop multiple times. It fixes the issue sometimes but goes back to updates failing. What other solutions or ideas could I try?
Userlevel 6
Badge +2
@JCT Welcome. Please see Post #2 from Richbuff

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