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courts.mo.gov/casenet, can't access, dns_probe_finished_nxdomain [Closed]


Userlevel 1
I am unable to access this website: https://www.courts.mo/gov/casenet/base/welcome.do
I am just starting to use all Kaspersky, but do not have anything installed on one PC or on my Iphone yet. I am still able to access the site on these two. I hesitate to install Kaspersky if I can't access casenet.
This is the most of the message that appears. I am supposed to have Security Cloud, but it says Internet Security. Thank you

This site can’t be reached

  • www.courts.mo’s server IP address could not be found.Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
icon

Best answer by Flood and Flood's wife 7 June 2019, 04:18

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22 replies

Userlevel 7
Badge +11
Hello Jlk0747,
Welcome!

https://www.isitdownrightnow.com/courts.mo.html
Thanks!
Userlevel 1
I can access the site on another PC & on my IPhone, so the site is NOT down.
Userlevel 1
After your response, I went to the site on my IPhone & read what I needed to see
Thank you
Userlevel 1
Why Is the PC with Kaspersky the one giving me the error message? I have never had this issue before. Any suggestions? It is a new laptop- only 10 days old. Have cleared browser & used a different browser. That’s when I went to Old PC & IPhone & didn’t have issues
thanks
Userlevel 7
Badge +11
Hello Jlk0747,
Can you please clarify: I am supposed to have Security Cloud, but it says Internet Security?
& "I hesitate to install Kaspersky"? What's installed please?

Could you please collect GSI & Windows logs, please replicate the issue as the GSI is being run. - GSI reference: https://support.kaspersky.com/common/diagnostics/3632#block7
When the GSI .zip folder is ready, please upload the full folder to cloud storage of your choice and please post back the link?

With the information collected by the GSI/logs, screen images and your replies, we'll be more able to provide advice specific to your situation.

atm, I'm testing other security software, not Kaspersky AND (like you) I cannot get to the site.
There appears to be an issue with the site:

C:\WINDOWS\system32> ping http://www.courts.mo/
Ping request could not find host http://www.courts.mo/. Please check the name and try again.
C:\WINDOWS\system32> ping courts.mo
Ping request could not find host courts.mo. Please check the name and try again.

C:\WINDOWS\system32> ping google.com
Pinging google.com [216.58.196.142] with 32 bytes of data:
Reply from 216.58.196.142: bytes=32 time=74ms TTL=56
Reply from 216.58.196.142: bytes=32 time=65ms TTL=56
Reply from 216.58.196.142: bytes=32 time=48ms TTL=56
Reply from 216.58.196.142: bytes=32 time=56ms TTL=56

Ping statistics for 216.58.196.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 74ms, Average = 60ms
C:\WINDOWS\system32>

Security software off:

C:\WINDOWS\system32> ping google.com
Pinging google.com [216.58.196.142] with 32 bytes of data:
Reply from 216.58.196.142: bytes=32 time=33ms TTL=56
Reply from 216.58.196.142: bytes=32 time=37ms TTL=56
Reply from 216.58.196.142: bytes=32 time=87ms TTL=56
Reply from 216.58.196.142: bytes=32 time=72ms TTL=56

Ping statistics for 216.58.196.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 87ms, Average = 57ms
C:\WINDOWS\system32> ping courts.mo
Ping request could not find host courts.mo. Please check the name and try again.
C:\WINDOWS\system32>

  • Is courts.mo correct?
or is it:
  • courts.mo.gov?
Thanks!
Userlevel 1
Well, I will just make sure & not install Kaspersky on the old PC or IPhone. Hate to not have the security coverage, but there is some kind of issue. Thanks for your efforts
Userlevel 1
Just saw your question. The icon says Internet Security. My email after purchase says the Security Cloud . As far as the GSI ... it is time for me to try to get to sleep since I have to work tomorrow, and I have no idea what it is you need me to do. I will work on it after work or Saturday. Thank you
Userlevel 7
Badge +11
I agree, however, still checking... I'll post back shortly🙂
Userlevel 7
Badge +11
Hello Jlk0747,
  • Kaspersky software is not the issue:

Userlevel 7
Badge +11
🤔
  • Is courts.mo correct?
or is it:
  • courts.mo.gov?
  • (me) using ANOTHER computer, with Kaspersky:
C:\WINDOWS\system32> ping courts.mo
Ping request could not find host courts.mo. Please check the name and try again.
C:\WINDOWS\system32>

C:\WINDOWS\system32> ping 168.166.59.193
Pinging 168.166.59.193 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Have you rebooted the other 2 devices, cleared cache etc, then rechecked courts.mo?

Have a good 😴.
Thanks!
Userlevel 1
I have the GSI file in dropbox, but I don't know how to send it to you. Dropbox wants me to email the file. Your only option is apparently the link. I am sorry, but you will have to walk me through sending the file to you
Thank you
Userlevel 7
Badge +11
Thats ok, jlk0747,
Just give a few minutes to look at DB please?, (so I can provide the exact steps)
In the interim, did you reboot your other devices & try the site again?
& is it courts.mo or courts.mo.gov please?

Re DB, select the folder, select share, at the bottom of the email window, right hand corner, copy link, post back the link please?



Thanks!
Userlevel 1
I tried it today at work & was able to view site just fine. Just tried it on this laptop & again I cannot access the site. This is the only PC that has Kaspersky & the only one that can't access the site.
Userlevel 1
https://www.courts.mo/gov/casenet/base/welcome.do
Userlevel 7
Badge +11
Hello Jlk0747,
I've checked using 4 devices, 3 with Kaspersky software, one without, I get this result:



Let's look at the data, please post back the link, & we'll see if that sheds any light🤔
Thanks!
Userlevel 7
Badge +11
GSI/Dropbox

Userlevel 1
I guess that I am going to have to download the GSI file again. It will take about 20 minutes. It is stuck in Dropbox. Sorry
Userlevel 7
Badge +5
Also, in addition to what FLOOD indicates in the post located above this post,

url: https://www.courts.mo/gov/casenet/base/welcome.do

I fired up a Windows 10 laptop that does not have Kaspersky installed, Chrome no go, the already reported dns probe error, and Firefox, server not found. I am thinking about closing this topic: Not a Kaspersky related issue.

Please continue this issue with Tech Support:

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI
Userlevel 1
OK, I don't know what to say, but the file is on the desktop, but I cannot get it to upload to Dropbox. It is as if the file is not there. I see it on the desktop! Can you dial into the laptop?
Userlevel 7
Badge +11
GSI, I see it on the desktop!.
I've sent you a PM
After your response, I went to the site on my IPhone & read what I needed to see

https://www.courts.mo/gov/casenet/base/welcome.do

Thank you
Userlevel 7
Badge +11
After your response, I went to the site on my IPhone & read what I needed to see

Thanks for sharing Casenet,
Tne link you posted https://www.courts.mo/gov/casenet/base/welcome.do resolves to https://mocasenet.co/. Wouldn't have mattered which device you used, theres nothing wrong with https://mocasenet.co/