Kaspersky
Question

Corsair Virtuoso no Sourround Sound with Kasperksy

  • 29 November 2021
  • 3 replies
  • 55 views

Hello,

 

I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels.

I tried it several times and as soon as I uninstall Kasperksy and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channsel.

Operating System: Windows 10 21H1 (Build 19043.1348)

I did the followng things:

  • Reinstalled Kasperksy with newest Version (21.3.10.391)
  • Updated to the newest iQue Software (4.17.244)
  • Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149)
  • Added the iQUE Software to the trusted Software
  • Reinstalled the OS on a new Machine (same thing happens)

My Settings without Kaspersky:

 

 

After the Kaspersky installation:

 

You can clearly see the Option “8 Kanal 24bit 48000Hz” is gone. And my Headset only works on 2 Channels.

 

There are no alerts it just removes the 8 channel option silently.


3 replies

I have the exact same issue. Can confirm all of the above…

was not able to fix it..

Userlevel 7
Badge +11

I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels.

I tried it several times and as soon as I uninstall Kaspersky and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channels. 

Operating System: Windows 10 21H1 (Build 19043.1348)

I did the following things:

  • Reinstalled Kaspersky with newest Version (21.3.10.391)
  • Updated to the newest iQue Software (4.17.244)
  • Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149)
  • Added the iQUE Software to the trusted Software
  • Reinstalled the OS on a new Machine (same thing happens)

I have the exact same issue. Can confirm all of the above… was not able to fix it..

Hello @PatrickDan & @Arthex92

Welcome!

Log cases with Kaspersky support, either via Chat or Email, fill in Application malfunction, Incompatibility with 3rd Pty software template. Support may request Logs, Traces & other data, they will guide you. 

  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I opened a case with the Kaspersky support. I will update as soon as I get an answer.

 

So far I only got an automatic e-mail telling me to reinstall Kaspersky (which does not work) and then send them some Logs(which I did).

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