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[Cert error: Invalid name of certificate] My site url is blocked [Closed]


Hello, I create a blog, and I am wondering why one of my site url is blocked by kaspersky internet security. The weird thing is I build this site using static content generator which mean is totally static, not having database.

My site url that is blocked is https://kuotamania.com/cara-daftar-internet-banking-cimb-niaga/.

I never understand, I have published this content on the three different domain, and all the url is blocked by kaspersky.

Please, help.

Binbin.
icon

Best answer by Wesly.Zhang 2 August 2019, 14:35



Hello,It seems the website is OK now. How about your side?Hello @Wesly.Zhang,

No.



🙏


Hello,



There is no malicious js or html code found in your website. This is a false alarm. You don't worry about it. A fix will be published in the datebase update, just like @harlan4096 said.
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12 replies

Userlevel 7
Badge +10
Hello @12obin,
Do you have free or licensed Kaspersky software?
  • If it is licensed, please contact Kaspersky Technical Support
  • If Kaspersky software is blocking the site, sometimes it's because Kaspersky has identified a problem, at other times it can be a false positive.
  • The screen you've posted shows there is a "certificate error", are all of the certificates you use uptodate?
  • Does the issue happen if you use another (compliant) browser?
Go to https://support.kaspersky.com
---
There are options to:
  • Call.
  • Log a request via your MyKaspersky account.
  • Chat (if it's available in your region).
----
When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC.
If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number.
If you log the request via a Chat session, ask the Chat operator for an INC# and select 📧, "send the chat transcript to your email"
If you call, ask the call operator for an INC#
----
If you log the request in MyKaspersky portal, choose the template that says "Malware" & then choose the "subtype" that fits the issue you're reporting.
----
After the request is logged, a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed.
----
Please keep us updated?
Thanks.
  1. It is licensed. Do you think if the software is not licensed, will it block a wrong url?
  2. I do not understand false positive.
  3. The "certificate error" is not for my url I have mentioned.
Userlevel 7
Badge +10
@12obin,
The image with the red arrow - shows a certificate error.
The reason I asked if the Kaspersky software is free or licensed matters, because, if it's free, Kaspersky Technical Support is not available.
If the software is licensed then Kaspersky Technical Support will assist.
Thanks.
You can visit the link and tell me if the ssl is error.
Userlevel 7
Badge +10
Hello @12obin,
With certificate errors there's no point in creating exclusions.
As I explained previously, sometimes Kaspersky software detects things because there is a genuine issue/alert and sometimes Kaspersky software can make a false positive detection.
The people who can help you are the Technical Support Team.
Please contact Kaspersky Technical Support.
Thanks.
How to reach the technical support team?
Userlevel 7
Badge +10
How to reach the technical support team?

Go to https://support.kaspersky.com
---
There are options to:
  • Call.
  • Log a request via your MyKaspersky account.
  • Chat (if it's available in your region).
----
When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC.
If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number.
If you log the request via a Chat session, ask the Chat operator for an INC# and select 📧, "send the chat transcript to your email"
If you call, ask the call operator for an INC#
----
If you log the request in MyKaspersky portal, choose the template that says "Application Malfunction", subtype "Other"
----
After the request is logged, a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed.
Userlevel 7
Badge +5
Hello,

It seems the website is OK now. How about your side?

Regards.
Userlevel 7
Badge +10
Hello,It seems the website is OK now. How about your side?
Hello @Wesly.Zhang,
No.


🙏
Userlevel 7
Badge +8
I sent yesterday the URL to KVirusDesk as a possible False Positive, and this is the final verdict:

Hello,

Thank you for sending a request to Kaspersky!
We checked the link you have sent us. It is a FP of our heuristics.
It will be fixed within a few days.

Yours Sincerely,
The Kaspersky Team
Userlevel 7
Badge +5

Hello,It seems the website is OK now. How about your side?Hello @Wesly.Zhang,
No.


🙏

Hello,

This detection is not a malicious threat alarm. It is an risk notification detected by web-av heuristic analysis module... Let me chech the web site html code whether it has malicious code or not. I will give you a reply as soon as possible.

Regards.
Userlevel 7
Badge +5

Hello,It seems the website is OK now. How about your side?Hello @Wesly.Zhang,
No.


🙏

Hello,

There is no malicious js or html code found in your website. This is a false alarm. You don't worry about it. A fix will be published in the datebase update, just like @harlan4096 said.