hi
when i open kaspersky internet security installation and I choose my language and press continue nothing happened, I remember there was post about same problem but he was trying to install the kaspersky on hyper-x
but I'm windows 10
hi
when i open kaspersky internet security installation and I choose my language and press continue nothing happened, I remember there was post about same problem but he was trying to install the kaspersky on hyper-x
but I'm windows 10
Welcome. There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support.
1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.
2. Or, please contact Tech Support: https://my.kaspersky.com/support/
Please attach the following items to your Tech Support request:
a. Description of the issue.
b. Screenshot, as needed.
c. GSI
hi again
i just did what you said and here’s the URL:
https://www.getsysteminfo.com/report/a2d6fad3fcf47e7b04cebc236e797f4e
i hope there is no special info about my pc because I'm not sending this for you only many people can see that
i really need an answer if you answer my question I little faster it will be great
List of applications incompatible with Kaspersky Internet Security
wow i didnt know you can get that information from my gsi too XD
hi
so i uninstalled bitedefender
but this time the kaspersky installation dosent even open up
do i need to give my gsi again?
Hello
a new GSI log would be helpful.
Maybe there are some remnants left that are still interfering.
Find here KL’s suggestions to start off with:
https://support.kaspersky.com/common/beforeinstall/12826
Personally I would use Revo Uninstaller( free) as it first creates a system restore point just in case, then it invokes Bit-defender's uninstaller. after that it gives you clean-up options to remove leftovers (if you’re comfortable with that - choose the moderate or safe removal settings.)
Reboot and try your KIS installation again.
Again, doing another GSI log may pick up other incompatibilities if you’re still having problems.
hi
i used bitedeneder once again, just in case
and there is my new gsi: https://www.getsysteminfo.com/report/29a580c8018dbe3ba0e50c46e4380d22
there it is
https://www.getsysteminfo.com/report/ed8856f3211b9e20b5a840061d7d8edd
i put the IncompatibleSoftware.rtf file and the install log file into the getsysteminfo zip
the content of install log folder:https://www.getsysteminfo.com/report/c7e4180bffad6f4bb63d6c1b40a668c3
the IncompatibleSoftware.rtf: https://www.getsysteminfo.com/report/1006b7bc43f881017a21a55e2a9c4675
i hope i did it correctly
After doing a system restore point, Revo invokes the target product’s own uninstaller; It’s the followup cleaning process that one has to be careful and confident about.
In any case, this suggestion doesn’t apply as bitdefender was already “uninstalled”, and the free version of Revo can’t help further.
Salut - btc
In addition:
Hi
it is possible that your computer is compromised.
Please have a look at the hosts file. There are some suspicious entries.
Please delete the file or restore it to its original state.
Then try the installation again.
i did restore the hosts file to default
when i entred the hosts folder it was set to fitgirl website
and there is a file called hosts.rollback that is set to fitgirl website too
i did it all and i still cant open the installer
this is just, annoying
i searched the google a bit
and I saw a virus called Trojan.FakeAV.LVT
this trojan stops the virus installation or it will uninstall it
I tested so many anti virus to clear my pc out
and I found a website and showed me a list that says : the anti viruses that can be stoped by Trojan.FakeAV.LVT and I actually tested most of this anti viruses and yes I cant install them
here’s the list
Agava Firewall | Avast | Microsoft Security Essentials |
Kaspersky Internet Security 7 | Kaspersky Internet Security 2009 | Kaspersky Internet Security 2010 |
Kaspersky Internet Security 2011 | Kaspersky Anti-virus 7 | Kaspersky Anti-virus 2009 |
Kaspersky Anti-virus 2010 | Kaspersky Anti-virus 2011 | AVG Anti-Virus |
Anvira AntiVir | Comodo | McAfee |
Microsoft Defender | ESET NOD32 Antivirus | ESET Smart Security |
Dr. Web | Norton Antivirus | Outpost Firewall |
Panda Antivirus |
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Hello
Thank you for the additional information
At any stage, since you first posted, has a case been raised with Kaspersky Technical Support (as
Please let us know the outcome, when the information is available?
Thank you
Flood
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