Cannot upgrade Mac OS with KIS 20 unless I disable Web Antivirus [Closed]

  • 26 October 2019
  • 1 reply

Basically since I installed KIS 2020 I was unable to upgrade OS on my MacBook

After lots of googling and some trial and error I note that the issue is with SSL connection checker BUT unlike on Windows and earlier versions you cannot turn this off on KIS 2020?

The only way I can check for OS updates is to disable web antivirus


This does not seem safe. How do I resolve this please and turn off the SSL Connection checker or otherwise resolve?


Best answer by richbuff 26 October 2019, 21:34

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Welcome. For this important issue,  please contact Tech Support: https://my.kaspersky.com/support/ and please collect and submit logs: https://support.kaspersky.com/common/macos/10909