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Cannot update or Install Chrome when Kapersky Internet Security installed [Closed]

  • 13 June 2019
  • 1 reply
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For some months Google Chrome I could not update or install Google Chrome, The installer comes up with a message that it could not uncompress an archive. When I uninstall Kapersky Internet Security, Chrome installs with no problem. If I then reinstall Kapersky the Chrome install fails in the same way. I am running 32 bit Windows 10 on a slowish PC with a dual CPU processor, a solid state hard drive and 4GByte of memory.
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Best answer by richbuff 13 June 2019, 21:16

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support, so they are aware of the issue, and help, too.



1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.



2. Please contact Tech Support: https://my.kaspersky.com/support/



Please attach the following items to your Tech Support request:



a. Description of the issue.

b. Screenshot, as needed.

c. GSI
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Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support, so they are aware of the issue, and help, too.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI