cannot garuntee authenticity of the domain to which encrypted connection is established

  • 14 August 2019
  • 3 replies

Hi A..,
I am getting a warning dialog box saying "cannot guarantee authenticity of the domain to which encrypted connection is established" through Microsoft outlook when it is trying to connect to pick up mail from a live.com.au account. I know this site is safe so want to add it to a whitelist or somehow allow Kaspersky to ignore the problem.

Can anyone help me with this?

3 replies

Userlevel 2
Hi @Potzki

You can add whitelist the site by adding it to the exclusions of the encrypted connection scanning of kaspersky.

To do so:

  1. Open Kaspersky > Settings > Additional
  2. Go to Network
  3. Scroll down and look for Manage Exclusions
  4. Click on "Add" then enter: www.live.com.au
  5. Click on "Add" again to save the settings.
Once done, re-launch your Outlook and check if the issue is still there.

Let us know of the result.

Userlevel 6
Badge +3
Configure Exceptions in the Check secure connections section of the Network settings window https://help.kaspersky.com/KIS/2020/en-US/68219.htm
add live.com.au to the Manage exclusions list
Thanks for the advice. I have made the changes and everything seems to be working fine.

I really appreciate the help!

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