Cannot access Army email after installing Kaspersky

  • 30 March 2019
  • 3 replies

I have a CAC reader on my computer and I would go to https://web-mont02.mail.mil/owa/ it would ask for my pin and I would enter it a couple times and then go on about my business but after installing Kaspersky, I can no longer access DOD websites. does anyone know what settings I need to change to get this to work again?

3 replies

Userlevel 7
Badge +4
Welcome. You may be able to resolve the issue by adding the link to exclusions, but it would be good to inform Tech Support, so they are aware of this issue.

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
Userlevel 7
Badge +11
Hello Moehrholt88
As well as what Richbuff has advised the following may help:
(it's K Total Security) doco but interchangeable between KIS, KAV & KTS.
Userlevel 7
Badge +5

Hello, @Moehrholt88 

Has this issue been solved in KIS 2020? If yes, Please mark best answer to finsh your topic, Thanks!

Best regards.