Button "not visible" problems in KIS 2021

@maxmathew Can you please locate following file :
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Securiry 21.1\avpui.exe
then RightClick “avpui.exe” > Properties > [Details tab] and check the product version.

@maxmathew Please try this :

> Make sure that you have your activation code xxxxx-xxxxx-xxxxx-xxxxx
> Run the Removal tool for Kaspersky applications (kavremover) > reboot
> Download / Reinstall KIS 2021 > Update Databases > Reboot

I uninstalled KIS 2021 with kavremover tool, i rebooted system, i installed KIS 2021, rebooted again, i updated and rebooted again as you mentioned. I did all the steps.

The problem continues. Flood, It’s free version of malwarebytes, not premium, so it mustn’t be a problem for this issue.. In KIS 2020, no problem occurs while installing KIS into same system, but if KIS 2021 is having problems, the program code must be examined in my opinion, Flood.. Anyway.. The problem didn’t get solved as a result.. Thanks for your helps.. Maybe i decide to use 2020 again.. 

Sincerely.. 

@maxmathew Can you please before rolling back to 2020 provide a GSI Log : 

https://support.kaspersky.com/common/diagnostics/3632 

I send you GSI log in zip format. Thank you for your helps.. I hope you find the real problem about this issue. Because i don’t think this button problem can be because of other installed security softwares. Besides, i turn off Webroot protection while installing KIS 2021.. If I were you, I would examine the program code, which generally errors can be cause of misuses, forgotten correct codes, ...etc. This button problem is not a big problem, The program works as it is. Only button’s visibilities must be checked in program codes.. I’m a software programmer,too.. That’s why i say these.. Let me not be misunderstood.. Thanks for your  helps.. 

Best wishes to kaspersky team..

Zemana(free version), Malwarebytes (free version), Emsisoft Emergency toolkit, Comodo Cleaning Essentials, Panda Cloud Cleaner, … etc are all these second opinion scanners which do not have real time protection. Don’t you have 2nd opinion scanners in your pc? Why is it so weird for you to have these softwaes installed in a pc? :) Only Webroot has real time protection among all those.. This is my preference, and i never had problems with kaspersky up to today.. :) OSArmor doesn’t have any conflict with any other security softwares,too, and as a multi layer of protection, i prefer to have OSarmor,too.. :))  You can check OSarmor in incompatibility list of kaspersky and you will see OSarmor is not incompatible.. Only Webroot could be a problem, but i never had any problems with kaspersky up to today as long as i keep default settings in Webroot.. You asked, that’s why i explained.. :) 

Sincerely..

I understand. Thank you for info, but i’m aware of this point, and i take these risks. :)  Driver incompatibilities can be a headache time to time, i’m aware of all these. My job is related with these subjects.. But this button invisibility problem is very far from driver incompatibilities.. This writing’s subject depends on different reasons rather than driver incompatibility.. I thank you for your concern, and for your goodwill warnings.. 

Best regards..  

Hello,

Berny, C drive’s free space is 33,6 Gb now. I don’t know when that less than 10 gb was seen,i was downloading somethings once upon a time, and it was 5,6 gb one time, but it was for a short time.. Which log, and when that log was saved, i didn’t examine the logs. and i remembered that KIS 2020 stopped functioning once but it was very different event, not related with driver incompatibility. 

I wondered one thing: please don’t misunderstand me, but are these problems of users being reported to kaspersky team (kaspersky company) ? or you just try to solve from this forum without reporting?  I just try to understand the mechanism how it works.. 

Sincerely 

I understand.. Thank you for your helps.I have an idea but I don’t have time for that= Not today, but i will try to install KIS 2021 in virtual machine and if this button problem doesn’t occur in virtual machine, then i will understand that this may be probably related with my pc software installations which might be conflicting. If this button problem occurs again in virtual machine,too, most probably this problem is not related with softwares installed in my pc. Then kaspersky team must investigate the issue,i guess. But i have works to do now,i don’t have time. Thank you so much for your helps..I may write tomorrow or the next day from here to let you know.. 

Best regards..

@maxmathew  Please select 2020 and submit your KIS 2021 issue.

Let me inform : Support gave me the link for offline install of kaspersky 2021, and requested me to install from there to see the result . I installed from that link to both my pc and my virtual machine. And again same. I informed the support that it was same again. I’m waiting for support’s answer. :) 

Sincerely

@Berny, from his GSI report:

ProductName:Kaspersky Internet Security
ProductVersion:21.1.15.500
ProductStatus:release
Localization:en