Kaspersky

Bugcheck after KISS auto-update

  • 18 November 2020
  • 1 reply
  • 255 views

KISS has recently auto-updated on my computer. My current version is 21.2,16,590.

Today I have experienced a BSOD. I was not doing anything special at that time (was using my editor).

When the computer came up after the restart, I saw a message from KISS saying something like 

previous application start was unsuccessful. It has recently finished sending a big dump to your servers.

I am running WIndows 10 64-bit version 2004 (build 19041.630).

WhoCrashed (Home Edition, v. 6.70) report follows.

FYI.

Regards,

Beni

-----------------------------------------------------------------------------------------------------------------------------------On Wed 18/11/2020 10:25:15 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\111820-51140-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x50 (0xFFFFFFFFFFFFFFD0, 0x2, 0xFFFFF8022FADB8C6, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 18/11/2020 10:25:15 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: klbackupflt.sys (klbackupflt+0x18CC5)
Bugcheck code: 0x50 (0xFFFFFFFFFFFFFFD0, 0x2, 0xFFFFF8022FADB8C6, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\klbackupflt.sys
product: Coretech Delivery
company: AO Kaspersky Lab
description: Backup File Filter [fre_win7_x64]
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: klbackupflt.sys (Backup File Filter [fre_win7_x64], AO Kaspersky Lab).
Google query: klbackupflt.sys AO Kaspersky Lab PAGE_FAULT_IN_NONPAGED_AREA

 


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Userlevel 7
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Welcome. Please contact Tech Support, link is located at top of this forum page. Support will request full memory dumps. Please post back with how things turn out.