Kaspersky
Solved

BSOD after Installing 20.0.14.1085 [Closed]

  • 3 February 2020
  • 2 replies
  • 296 views

After installing Kaspersky Internet Security, Windows 10 encounters a STOP ERROR every 2 minutes stating SYSTEM SERVICE EXCEPTION as the reason. I have to quit the application every time i want to use the system. Is there any solution for this?

 

System Specification: 

  1. HP 290 GT Business PC
  2. 8GB RAM
  3. 500GB SSD
  4. Windows 10 Pro 1909 (x64) (Genuine)
  5. Intel i5 8500 CPU
  6. Geforce GT 730
icon

Best answer by Anonymous 4 February 2020, 05:52

@NP32, hello,

plus in your request to Technical support:

  1. provide a complete memory dump in an archive: https://support.kaspersky.com/common/diagnostics/12402
  2. provide a GSI report: https://support.kaspersky.com/common/diagnostics/3632

Thanks!

View original

This topic has been closed for comments

2 replies

Userlevel 7
Badge +8

@NP32 Welcome.

Please reproduce the problem and submit trace files  to K-Lab Technical Support :

https://support.kaspersky.com/common/diagnostics/2042

@NP32, hello,

plus in your request to Technical support:

  1. provide a complete memory dump in an archive: https://support.kaspersky.com/common/diagnostics/12402
  2. provide a GSI report: https://support.kaspersky.com/common/diagnostics/3632

Thanks!