Blue screen error (memory management) on Windows 10 1903 with KIS 2019 [Closed]

  • 22 May 2019
  • 3 replies

Dear all,

I have been plagued with a blue screen error saying memory management whenever camera is involved. The Windows OS is version 1903 on a Microsoft Surface Book 2 15'' and this only happens in 1903. It will occasionally crash my login page when Windows Hello is activated or when I open my Edge browser as the system host is reported to be using camera or when I use Skype. This is very frustrating. I searched and researched the internet but I couldn't find anything matching the symptom I described.

Can anyone help me, please? Oh, regarding dump files, it wouldn't even generate any dump. Ya, so don't ask me for it.

Alex Goh.

Best answer by Berny 22 May 2019, 11:12

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3 replies

Userlevel 7
Badge +9
Welcome. Do you suspect that Kaspersky is the cause of your problem ?
Yup, it is. After I uninstalled KIS 2019, I haven't had one BSoD of memory management error. The reason I know Kaspersky is causing the BSoD is because I notice it fails to generate a little green splash notification about the application using the webcam. Then the laptop will hang before the BSoD appears. Very annoying. I initially ran MemTest86 for 2 rounds and have no errors. I also ran various other tests including chkdsk and sfc and dism. I also reinstall Windows multiple times, before I notice it was Kaspersky. Please advice further.
Userlevel 7
Badge +9
Please contact the Technical Support https://center.kaspersky.com and submit :
1) Description of the problem
2) GSI Log
3) Memory Dump : https://support.kaspersky.com/us/general/dumps/12402
4) Screenshot https://support.kaspersky.com/common/diagnostics/492