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Blue screen error (memory management) on Windows 10 1903 with KIS 2019 [Closed]

  • 22 May 2019
  • 3 replies
  • 3734 views

Dear all,

I have been plagued with a blue screen error saying memory management whenever camera is involved. The Windows OS is version 1903 on a Microsoft Surface Book 2 15'' and this only happens in 1903. It will occasionally crash my login page when Windows Hello is activated or when I open my Edge browser as the system host is reported to be using camera or when I use Skype. This is very frustrating. I searched and researched the internet but I couldn't find anything matching the symptom I described.

Can anyone help me, please? Oh, regarding dump files, it wouldn't even generate any dump. Ya, so don't ask me for it.

Thanks,
Alex Goh.
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Best answer by Berny 22 May 2019, 11:12

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3 replies

Userlevel 7
Badge +9
Welcome. Do you suspect that Kaspersky is the cause of your problem ?
Yup, it is. After I uninstalled KIS 2019, I haven't had one BSoD of memory management error. The reason I know Kaspersky is causing the BSoD is because I notice it fails to generate a little green splash notification about the application using the webcam. Then the laptop will hang before the BSoD appears. Very annoying. I initially ran MemTest86 for 2 rounds and have no errors. I also ran various other tests including chkdsk and sfc and dism. I also reinstall Windows multiple times, before I notice it was Kaspersky. Please advice further.
Userlevel 7
Badge +9
Please contact the Technical Support https://center.kaspersky.com and submit :
1) Description of the problem
2) GSI Log
3) Memory Dump : https://support.kaspersky.com/us/general/dumps/12402
4) Screenshot https://support.kaspersky.com/common/diagnostics/492