Kaspersky
Question

Blocked WebSite, tab it just shows visit (1 x 1) and the page is black.

  • 31 March 2019
  • 3 replies
  • 5694 views

I use a site here in the UK with a URL of https://www.hotukdeals.com and if you click on 'Get deal' on any offers it then opens a new tab and goes to all a deal tracking website digidip.net and won't then take me to the deal - in the tab it just shows visit (1 x 1) and the page is black. Whilst trying to resolve this I temporarily disabled Kaspersky Internet Security and everything worked as it should and took me to the deal.

I have since tried this advice https://support.kaspersky.com/13975?_ga=2.71736083.1210943790.1554042812-2138867091.1554042812#block3 to no avail. I then tried adding the full URL to the list of Web Anti Virus exclusions and also as a trusted URL but it still doesn't work.

This has only been happening for 2 or 3 days however I accept that might have been something I clicked on/accepted.

Appreciate any help.

3 replies

Userlevel 7
Badge +4
Welcome. Please try this :
> Click on "Kaspersky Protection" extension icon
> Private browsing
> Allow data collection on this website



Also , you can rollback the exclusions
That's great Berny it appears to have worked. I really appreciate your suggestion
I use a site here in the UK with a URL of https://www.hotukdeals.com and if you click on 'Get deal' on any offers it then opens a new tab and goes to all a deal tracking website digidip.net and won't then take me to the deal - in the tab it just shows visit (1 x 1) and the page is black. Whilst trying to resolve this I temporarily disabled Kaspersky Internet Security and everything worked as it should and took me to the deal.

I have since tried this advice https://support.kaspersky.com/13975?_ga=2.71736083.1210943790.1554042812-2138867091.1554042812#block3 to no avail. I then tried adding the full URL to the list of Web Anti Virus exclusions and also as a trusted URL but it still doesn't work.

This has only been happening for 2 or 3 days however I accept that might have been something I clicked on/accepted.

Appreciate any help.

No need to turn off anything. The trick is just click the address bar and Hit "Enter" key

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