Kaspersky
Question

Banking site → "Certificate verification problem detected"


Userlevel 1

I’m being blocked from entering my on line bank site. Does it have  something to do with my Kaspersky Internet Connection? I can  get on using my Android phone but not my desk top. I also get this message: 

Certificate verification problem detected

Certificate chain is broken (error: 0x00000003)

You are strongly advised against visiting this website to avoid problems with security and storing your confidential data.


49 replies

Userlevel 7
Badge +10

I’m being blocked from entering my on line bank site. Does it have  something to do with my Kaspersky Internet Connection? I can  get on using my Android phone but not my desk top. I also get this message: 

Certificate verification problem detected, Certificate chain is broken (error: 0x00000003)

You are strongly advised against visiting this website to avoid problems with security and storing your confidential data.

Hello @Gary51

Welcome!

  1. Please Read before you create a new topic!, tutorial by @Danila T. & share with us: System OS version & KIS version & patch(x) details? 
  2. Messages "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website
  3. Does the same “Certificate verification problem detected, Certificate chain is broken (error: 0x00000003)” error happen in all Supported browsers: Firefox, Edge Chromium, Chrome? 
  4. May we know the name/URL of the bank site - we’ll test to see if the same error happens? 
  5. Has the bank site ever worked correctly? 
  6. Post full screen screen-print of “Certificate verification problem detected, Certificate chain is broken (error: 0x00000003)” error & the certificate details & certification path → we need to see what you see? 

Please post back?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +8

@Gary51 Welcome.

Please see this Kaspersky Support article :
https://support.kaspersky.com/common/safemoney/12489

Userlevel 1

The problem exists on both Chrome and Microsoft Edge. It worked just fine up to a couple months ago. The site is associatedbank.com. I tried tagging it as an exception on my Kaspersky but still won’t work. I also tried logging in without Safe Money and it won’t let me.

Userlevel 1

This is what I get when trying to log in to my bank site.

Userlevel 7
Badge +10

Hello @Gary51

Thank you for both images & information. 

Please share with us: 

  1. System OS version & build
  2. KIS version patch(x) x=letter → on Windows Taskbar or hidden  icons, rightclick the Kaspersky icon, select About
  3. Does the Geo-blocking screen show after selecting "I understand the risks & wish to continue", as shown in the first screen/image? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +5

Hello,

Please check the website certification via the following method such as chromium edge.

First, Set the website to the exclusive rule.

Second, check the website certification.

Third, Check the certification is like me or not, Please feed back the result and tell us what is it from your side.

Regards.

Userlevel 1

Thank you for your help. I made it to step three but I’m not sure how to bring up the certificate info?

Userlevel 7
Badge +5

Thank you for your help. I made it to step three but I’m not sure how to bring up the certificate info?


Hello,

Do you use chromium Edge or Chrome or…...?

Regards.

Userlevel 1

I have been using Microsoft Edge. The same issue with Chrome also.

 

Userlevel 7
Badge +5

I have been using Microsoft Edge. The same issue with Chrome also.

 


Hello,

I made it to step three but I’m not sure how to bring up the certificate info

You mention you can’t bring up certification info, you only take a screenshot on the cerification window just like me and upload to here.

Regards.

Userlevel 1

What I’m saying I don’t know how to access the certificate screen that you show.

Userlevel 7
Badge +5

What I’m saying I don’t know how to access the certificate screen that you show.


Hello,

OK? Do you use chromium Edge or original Edge?

Regards.

Userlevel 1

Microsoft Edge

Userlevel 7
Badge +5

Microsoft Edge


Hello,

Could you take a screenshot on the browser window and upload the screenshot picture to here. Let us know how to bring up the certification window.

Regards.

Userlevel 1

What would you like me to take a screen shot of? Here is one I took.

Userlevel 7
Badge +5

What would you like me to take a screen shot of? Here is one I took.


Hello,

What happen when you press this place? Could you also take a screenshot on it?

Regards.

Userlevel 1

This is it.

Userlevel 7
Badge +5

This is it.


Hello,

After Click here and take a screenshot.

Regards.

Userlevel 1

here it is

Userlevel 7
Badge +5

Hello,

Please press this place, it will open digital certification window for this website. please take screenshot on the first and last tab in the certification window just like me before.

Regards.

Userlevel 1

Here they are

Userlevel 7
Badge +5

Hello,

Could you check the digital certification for this website via the following step.

Is the certification expiration date the same as me ?

Also check the expiration date of kaspersky antivirus personal root certificate.

Regards.

Userlevel 1

Good morning. Mine appear to be different than yours? Also I notice something for Go Daddy? Not sure what that is?

Userlevel 7
Badge +5

Good morning. Mine appear to be different than yours? Also I notice something for Go Daddy? Not sure what that is?


Hello,

Please expand the list to check above two certificates is the same name or not and take a screenshot on it.

Regards.

Userlevel 1

I hope this is what you need?

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