That’s what a customer of Kaspersky thinks of this company
In the fall of 2014 I bought a PC through Best Buy. Included with the PC was a trial subscription to Kaspersky. I took advantage of it and when the trial period was over, bought a full Internet Security subscription. I have 3 PCs at home
My opinion of Internet Security- It is an excellent product and easy to use.
As everyone knows, Best Buy cut its ties to KSP in 2017. When my subscription ended, Best Buy offered me a new software. Reluctantly I left KSP in February 2017 for Webroot.
I was not happy with Webroot at all. After three months of using the product, I junked it. I gave thought to going to Bitdefender but in the end I bought a KSP Internet Security Subscription again. Price- $39.99. One year, 3 machines. I was also put in autorenewal. My subscription started on May 28, 2018.
Kaspersky’s auto-renewal page reads-
How does it work?
- Once you place your order, your subscription is activated at the moment of purchase.
- Before your subscription expires, we’ll notify you via email that your Auto-Renewal payment is due so you’ll know the exact amount and payment date, plus any changes to the original price.
- If you decide to proceed with Auto-Renewal, the upcoming fee is taken automatically using your original payment details. In case of payment problems (for example, an expired bank card), we’ll send you a link to update your billing information.
On May 14, 2019 I received an email from KSP renewing my subscription at the price of $69.99. I didn’t get any notification at all before this happened.
I didn’t protest at the time. But late in 2019 KSP put their Internet Security subscription software on sale for 31.99. I bought it but not before being put on hold for most of an hour by a customer service representative. The CSR also told me how to cancel auto renewal. I thought I was all set.
Guess what? KSP in violation of its own auto-renewal policy renewed my subscription on May 5, 2020 for $74.99,
1 Kaspersky auto renews my subscription over 3 weeks ahead of time
2 Without warning aka an email to inform me as their policy clearly states
3 And at full price. Who pays 74.99 for this product? It can be bought for 39.99 right now.
I was very annoyed and called KSP to get the auto renewal cancelled. The customer rep processed me but he seemed bothered by questions I asked. When I got an email not saying anything about a refund, just that auto-renewal had been cancelled, I called KSP back. I did get an email 2 days later that my refund was being processed.
In the meantime my annoyance with KSP grew. The thieves took my money but were slow to return it. I got it back on the 9th but by then I made up my mind to leave KSP when I can. So I messaged KSP asking for a refund of my late 2019 purchase(The subscription has never been activated). The message gave the order number I was asking for a refund and I told why I was asking it, mentioning the bungled auto-renewal. Not having high hopes my refund request would be done.
What I didn’t expect was KSP’s reply.
Marie B replied back to me to say my auto-renewal cancellation had been processed, but didn’t address my request for a refund of my late 2019 order. The idiot didn’t read my message properly.
I sent another request in. I don’t have high hopes again.
As I titled this post, Lying thieves and idiots. That’s a good description of KSP.