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Application restart required, I check the “remember answer” box, notification continues to show every time databases are updated.

  • 14 June 2021
  • 4 replies
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I frequently get a Kaspersky notification that an ‘Application restart is required’ to complete a database update. Every time I check the “remember answer” box, which I assume is intended to allow KIS to restart without my prompting but the notification continues to show every time databases are updated.

Is this a bug or am I misinterpreting the information?

 

Win 10 21H1 19043

KIS 21.3.10.391

 

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Best answer by Berny 14 June 2021, 12:39

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Userlevel 7
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@bushy2006 Welcome. Please reinstall on top Kaspersky Internet Security 2021 + Reboot ?

 

Userlevel 7
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I frequently get a Kaspersky notification that an ‘Application restart is required’ to complete a database update. Every time I check the “remember answer” box, which I assume is intended to allow KIS to restart without my prompting but the notification continues to show every time databases are updated.

Is this a bug or am I misinterpreting the information?

 

Win 10 21H1 19043

KIS 21.3.10.391

 


Hello,

May I ask a simple question? Do you click the reboot button in KL product notification Center before you reboot your pc ?

Regards.

@Wesly.Zhang wrote:

Hello,

May I ask a simple question? Do you click the reboot button in KL product notification Center before you reboot your pc ?

 

The notification does not ask for a machine reboot; only a KIS application restart. It usually occurs after starting the computer and is preceded by a Windows notification that virus protection is not running.

I’ve reinstalled KIS as recommended by @Berny and will see it responds.

Re-installing KIS seems to have resolved the issue.