Kaspersky
Question

Application Installation error

  • 28 December 2020
  • 1 reply
  • 47 views

My Kaspersky was showing that some files are not ok, and suggested to re Install it. But on reInstalling it is showing this error.

Pls help ‘


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1 reply

Userlevel 7
Badge +5

Hi @Shweta , 

Please do the following:

  1. Reproduce the installation error. Do not close this error, keep it open. 
  2. Collect a GSI report: https://support.kaspersky.com/common/diagnostics/3632 . It may take 30-60 minutes. 
  3. Create a ticket to technical support via my.kaspersky.com

Regards,

Igor