Hi everybody,
I installed recently KIS on my phone: Blackview BV6100, Android 9, KIS: 11.53.4.3381
I would mainly use it to lock a few apps. At the beginning it worked all right, but after a while it simply stopped, all apps can be opened even without the pin code screen popping up.
Can you help with this?
Thanks,
farcki
+4
Hi
Please submit a ticket to technical support via my.kaspersky.com to further investigate this issue.
Regards,
Igor
Hi Igor,
I already opened a ticket, the Support lab answered. Today I wrote them, this is what I found:
in Settings we have the "Accessibility" and when I restart the phone, the KIS Accessibility gets turned off and the applock does not work. So I have to turn it on. Can we do something about this?
Thanks,
farcki
Update: applications in Accessibility menu turn Off after a time, without restart. Just happened not long ago.
+4
Hi farcki,
The system can do it to save battery. Please try to add KISA to exclusions in battery optimization settings (or in application settings, cannot say exactly, I do not have Android at hands). Also allow work in background and autostart for KISA.
Regards,
Igor
Hi Igor,
yes, I just found that solution on the net. I just changed the settings and see what happens. Will let you know.
thanks,
farcki
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