After automatically updating to KIS 220.127.116.110 about 4 days ago, I started having a problem with PlayStation’s redeem a code page. At first, I thought it was a temporary issue with their website since the PS5 just released a couple of days ago and I just thought their servers are overloaded or something.
But today I tried visiting that same page using my Android phone and it worked perfectly (Kaspersky is installed on my phone too). I also asked my friend that has an older KIS version than mine on his PC, and it works fine with him.
Here’s the page (login is needed, creating an account is free without needing to have the console):
Link turns into this after logging in:
Anti-Banner is blocking the box where I enter my code. This is what Im getting:
Even the error image isn’t loading fully.
After waiting about 30 seconds, it changes to the following and says “An error has occurred”:
When I turn off Anti-Banner (Settings > Protection > Anti-Banner > Off > Save) , everything loads fine:
This happens with all browsers on my computer. Disabling/enabling the entire Kaspersky browser extension (or disabling the anti-banner itself in the browser extension) doesn’t fix this, only disabling it from the app does. I visit this page daily and I need it working alongside with my Anti-Banner turned on in the app.
I tried adding sonyentertainmentnetwork.com under websites with allowed banners but it’s still not fixing it. Only disabling Anti-Banner fixes it and I would hate to have it disabled the whole time. I also dislike the idea of going back to an older version of KIS.
Please help me fix this.