Kaspersky
Question

Android, receiving a message: Device Locked

  • 12 September 2021
  • 1 reply
  • 65 views

hi i’m always receiving like this message this device is locked please return to its owner,

 

 

one time i was sitting and was not using my mobile suddenly the screen turned on  with green background and showing this massage , 

and today also i was using google map with navigator was open by phone and it show me this message again, 

what dos it mean ??????
attached screenshot during this case !!!!!

 

 


1 reply

Userlevel 7
Badge +8

@alimohd Welcome. 

Did you check this :
https://support.kaspersky.com/kisa/mr23/en-US/127526.htm

→ Please change your MyKaspersky password ?
→ If the problem is persisting please uninstall/reinstall KIS for Android.
→ If no fix please contact Kaspersky Technical Support https://my.kaspersky.com/

Reply