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Android 11, "Unable to update databases." Database update stops at 25%

  • 12 November 2021
  • 2 replies
  • 46 views

I just installed Kaspersky to my Samsung of OS Android 11.

It brings an error "Unable to update databases." It says "Please Try again". But when I try is stops at 25%.

Any guidance?

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Best answer by Omala 17 November 2021, 08:31

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Userlevel 7
Badge +6

Hi @Omala , 

Does the issue still persist? 

If yes, please contact technical support via https://support.kaspersky.com/b2c/

 

The Support Centre suggested change of Internet connection from to even a hotshot and it worked. 

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