Kaspersky
Question

Amount deducted but failed renewal

  • 4 December 2020
  • 1 reply
  • 45 views

My Kaspersky Internet Security expires in 5days. I paid renewal amount from  two different systems, one desktop at home on 02/12/2020 and one a laptop from workplace on 03/12/2020.  For each system an amount of Rs.849.15 was paid Total amount:Rs.1698.30

 

Amount got deducted from my account but error messages were displayed. SERVER ERROR

 

Please help me with this issues as soon as possible.

Thanking you.

 

 

 

 


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1 reply

Userlevel 7
Badge +11

Hello @vallabhaneni

Welcome!

Unfortunately, the Community cannot assist, if you made the purchases via a Kaspersky website, you must contact Kaspersky Technical Support, on the Contact page, select your location, then select from the options: Online chat (not available all locations), Phone (not available all locations), Submit a request → via your MyKaspersky account; if you purchased from a non Kaspersky merchant, you must contact the merchant direct. 

Thank you:pray_tone3:

Flood:whale: +:whale2: