Kaspersky Internet Security 2020 22.214.171.1245(c)
Recently, I've found something wrong after Windows Update, Adobe Creative Cloud keeps signing out when clicking check for app updates OR every few minutes.
checked below nothing worked:
turning scanning encrypted traffic off, didn't help.
so I tried setting my Kaspersky not to start with boot, then reboot, after then sign in Adobe CC again.
After doing that, It retains sign-in status even after setting Kaspersky starts with boot then subsequent reboot.
It seems Kaspersky prevents WMI(Windows Management Instrumentation) service OR Credentials Storage service from creating? updating? something while restart process after Windows updates.
Some part of logs from Adobe Log Collector reads like:
- Failed in getting value for key in OPMGetValueForKey
- Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
- Failed to get Proxy username in OPM DB
You can see the upload process will not be available even it has signed in, when this symptom occurs.
I tried to replicate on clean Virtual Machine with KIS 2020, Adobe CC installed on Win10 Pro 1903, but could not replicate to same symptoms even installing every monthly Cumulative updates. some of the difference is real machine has MS account signed in on Windows, the Windows is Pro and is not activated on VM, the Kaspersky activated with Trial Key on VM. I will post Logs when I can replicate from VM.