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2 years subscription for 3 devices versus 3 years license for 3 devices. Abo? New license started automatically, why?

  • 9 March 2021
  • 1 reply
  • 67 views

I had to renew my license recently (which I already considered an “subscription” since it was time limited to 2 years.

After activating it I am somewhat surprised:

  1. the new license shows explsictly as “Abo” = subscription, while the old one did not
  2. the new license was not appended after thr end date of the current license but started running immediately

question 1)

What is the difference between those two things? Do I have to explicitly cancel the new subscription thingy to not have it auto renew? Is there any official dodcumentation for it?

question 2)

why did it start even if My Kaspersky knows I already have a valid license?

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Best answer by Danila T. 15 March 2021, 15:34

Hello,

 

Please create Support request via https://my.kaspersky.com/support about these questions.

 

Thanks.

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Userlevel 7
Badge +6

Hello,

 

Please create Support request via https://my.kaspersky.com/support about these questions.

 

Thanks.