Kaspersky

2 emails from " kasperskylab@2checkout.com " [Closed]

  • 7 October 2019
  • 2 replies
  • 437 views

Good morning,

i receive 2 emails from sender " kasperskylab@2checkout.com " and this is the first time i get email from this email ID as below:

THANK YOU FOR SHOWING AN INTEREST IN KASPERSKY LAB SOFTWARE.

Dear [deleted]
On 2019-10-05, you have placed an order no. [deleted] on http://kaspersky.com/me website using Credit/Debit Card as a payment method.
The payment of your order could not be finalized. If you had any difficulties with your payment, please click on the link below to try again or select a different payment method.

ONLINE ORDER DETAILS
Website: http://kaspersky.com/me Reference no.: [deleted]
Date/time: 2019-10-05
Order General Total: 48.99 USD
Product name: Kaspersky Total Security - Renewal
Product options: 1 Year3 Devices, 1 User Account.
Product code: KL1919R
Quantity: 1
Price/unit: 48.99 USD
Taxes (VAT): 0.00 USD
Total: 48.99 USD
*********************************************
plz note i didn't submit this order plz explain this issue.

Moderation Edit : Personal information deleted

Flood and Flood's wife 1 year ago

Hello @hishamgho,
Welcome!
Unfortunately, no one in the Community portal can help. You must contact Kaspersky Lab for assistance.
  • Have you emailed kasperskylab@2checkout.com 2CHECKOUT and asked them about the issue?
  • Have you advised your finance institution about attempted unauthorised transactions?
Thank you
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2 replies

Hello @hishamgho,
Welcome!
Unfortunately, no one in the Community portal can help. You must contact Kaspersky Lab for assistance.
  • Have you emailed kasperskylab@2checkout.com 2CHECKOUT and asked them about the issue?
  • Have you advised your finance institution about attempted unauthorised transactions?
Thank you

THANK YOU FOR YOUR ADVISE I WILL FOLLOW UP YOURS.
Userlevel 7
Badge +9
Hello @hishamgho,
Welcome!
Unfortunately, no one in the Community portal can help. You must contact Kaspersky Lab for assistance.
  • Have you emailed kasperskylab@2checkout.com 2CHECKOUT and asked them about the issue?
  • Have you advised your finance institution about attempted unauthorised transactions?
Thank you