I have a KIS 2015 license that was NEVER activated (as I was trying out KTS instead)...however I did add it to my Kaspersky account and there it stayed inactive as I always had very good experiences (with Kaspersky reps until now) and wasn't worried about doing so.
So this rep claims that my unactivated license was activated years ago, however my memory AND the kaspersky's systems says: "license is not in use" and expiration: "365 days remaining"...so it's either I and the Kaspersky activation system are smoking up contraband or this rep is.
I can't shake the feeling I'm somehow being swindled - either due to unwillingness or otherwise. Is this how Kaspersky treats customers currently?
If that's the case I'll stop purchasing Kaspersky products, sell the ones I have in *sealed* boxes and ward away everyone (family, friends and colleagues) from purchasing Kaspersky products from here on out. Thanks for reading.
Best answer by ClamD
I'd just like to let you guys know I finally found a rep willing to do 'something'...now that UNUSED license *magically* shows as expired on the Kaspersky website.
In truth this isn't what I was expecting when I asked for assistance from Kaspersky tech support - as its the sleaziest outcome one could ever imagine.
The important thing is NOT the $20 license, but if Kaspersky (the reps or software) can be trusted - all the evidence to date says 'No', and I thank them for that.
As a customer, I need to know *if* their services can be relied on (to keep the devices I install them on 'safe') and it seems I can't.
Before this I was a devout and confident Kaspersky customer and always recommended it to others; but now they've lost my respect AND confidence.
Attached is the REAL reason for which I couldn't get the license to work, but myself and the app...are too logical (it seems that these licenses have an activation period restriction, so bare that it in mind):
Their latest response claims I need to clear my browser cache - the joke is I NEVER keep browser cache for any session (I always erase as a good precautionary measure).
I wash my hands of You, Kaspersky (as you've washed yours of your customers):
On Tue, Dec 24, 2019, at 12:31 PM, Kaspersky Lab Support wrote:
> Dear customer,
> Thank you for contacting Kaspersky Lab Technical Support. My name is
> Sargunan. Please accept our sincere apologies if there's any
> miscommunication and the inconvenience caused to you.
> Based on checking from our end , we can verify that the activation code
> which you have mentioned is already expired. Additionally, we have
> provided you a screenshot of the same license you are referring. Please
> see the attached file.
> In addition to the above, we also would like to inform that this might
> happens due to cache and cookies stored in your browser. Hence, we
> advise you to follow the below steps to reset you browsers.
> Please reset your browser settings. Please be advised that this process
> will delete your browsing history, cache, cookies and saved passwords.
> • Internet Explorer: Click on “Tools” -> click on “Internet Options” ->
> click on “Advanced” -> click on “Reset” -> reset the Internet Explorer
> settings -> close down Internet Explorer. You may also consult this
> guide: http://support.microsoft.com/kb/923737
> • Google Chrome: Click on the Options button at the top-right of Chrome
> -> click “Settings” -> click on “Settings” to the left -> under “On
> Startup” click on “Set pages” -> delete any pages set -> click on “OK”.
> Staying in the Settings click on “Manage search engines” -> remove all
> search engines apart from Google -> click on “OK” -> close down Chrome.
> You may also consult this guide:
> • Mozilla Firefox -> Click on the Options button at the top-right
> corner of Firefox -> click on the “?” -> “Troubleshooting Information”
> -> “Refresh Firefox” -> Confirm the refresh. Then go to “Options” ->
> “Search” and also "General", make sure to delete all unwanted search
> engines and start pages. You may also consult this guide:
> We recommend to backup your bookmarks to an HTML file before proceeding
> to Firefox settings reset, please read the "How to" guide at
> We remain at your disposal.
> S**** Technical Support Representative