Kaspersky
Solved

Kaspersky Cloud Free 21.3.10.391(f) and Windows 11, support window shows Windows 10.

  • 17 October 2021
  • 3 replies
  • 297 views

Userlevel 2
Badge
  • Bronze Junior Helper
  • 3 replies

Hi, I hope the day is going well!
Recently I discover some issue on Kaspersky Cloud Free 21.3.10.391(f) and Windows 11.

Opening Kaspersky than the support icon near the settings icon that can be found on bottom left showing I’m on Windows 10 when I’m on Windows 11.

I hope Kaspersky can fix this in the future as the program should be already compatible with the latest Windows version that is 11!

I also faced the issue Secure traffic in Window Operating System not monitored but thanks to the mentioned post I resolved the issue.

I don’t know if Kaspersky staff checks post here and keep track of bugs that free users seems can just report by the community, I hope so.

Have a nice day,

Marco

icon

Best answer by Igor Kurzin 18 October 2021, 09:39

View original

3 replies

Userlevel 7
Badge +6

Hi Marco, 

Kaspersky applications for home and small office now support Windows 11:

https://support.kaspersky.com/common/compatibility/15806

It looks like the issue is due to the fact that Microsoft still has the Windows 10 instead of Windows 11 in registry here: 

We will use another way to detect the operating system version in the future. 

Userlevel 2
Badge

@Igor Kurzin thank you very much for your reply and your time!

I’m happy the issue has been read by Kaspersky staff.

I appreciate that.

Wish you a nice week.

Marco

Userlevel 7
Badge +6

You are most welcome!

Have a great day and stay safe! 

Reply