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Is Kaspersky Free discontinued in Romania? The application is not available in your region.


About a month and a half ago, there used to be an option on the Romanian Kaspersky website to download the Free antivirus, in the “Free Tools” category. The link for it was kaspersky.ro/free-antivirus

In March, I noticed that the “Free Tools” category no longer has Kaspersky Free. instead it has an green gif showing like it is loading:

However, when I tried to enter directly using the link for the free antivirus mentioned at the beginning, it still showed me an blank screen with this gif showing that the page is loading.

Now the kaspersky.ro/free-antivirus no longer works, because it’s gonna redirect you to kaspersky.ro.

 

I asked them on Facebook and Twitter ad they said that they’ll take a look, but they didn’t tell me what happened.

 

The Free version is available in other countries too, but what happened here? It just got discontinued or what?

 

I ask this because Security Cloud Free doesn’t exist in Romania yet, and still, if I download it, it’s gonna tell me that it’s not available yet in my region:

 

 

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Best answer by Flood and Flood's wife 28 April 2021, 14:40

About a month and a half ago, there used to be an option on the Romanian Kaspersky website to download the Free antivirus, in the “Free Tools” category. The link for it was kaspersky.ro/free-antivirus. In March, I noticed that the “Free Tools” category no longer has Kaspersky Free. instead it has an green gif showing like it is loading: However, when I tried to enter directly using the link for the free antivirus mentioned at the beginning, it still showed me an blank screen with this gif showing that the page is loading. Now the kaspersky.ro/free-antivirus no longer works, because it’s gonna redirect you to kaspersky.ro. I asked them on Facebook and Twitter ad they said that they’ll take a look, but they didn’t tell me what happened. The Free version is available in other countries too, but what happened here? It just got discontinued or what?

Hello @Julian.exe

Welcome!

  • We’ve logged a request with the support team who manages the website; when they update us, we’ll update you. 
  • However, while we’re waiting, may we know please:
  1. Did the Facebook and Twitter folk say they would get back to you & then didn’t or did they not know? 
  2. Are you able to use Kaspersky Security Cloud Free, from the Kaspersky Global www, it has no regional limitations.

Please let us know? 

  • We’re able to replicate the Free tools “loading” issue

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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About a month and a half ago, there used to be an option on the Romanian Kaspersky website to download the Free antivirus, in the “Free Tools” category. The link for it was kaspersky.ro/free-antivirus. In March, I noticed that the “Free Tools” category no longer has Kaspersky Free. instead it has an green gif showing like it is loading: However, when I tried to enter directly using the link for the free antivirus mentioned at the beginning, it still showed me an blank screen with this gif showing that the page is loading. Now the kaspersky.ro/free-antivirus no longer works, because it’s gonna redirect you to kaspersky.ro. I asked them on Facebook and Twitter ad they said that they’ll take a look, but they didn’t tell me what happened. The Free version is available in other countries too, but what happened here? It just got discontinued or what?

Hello @Julian.exe

Welcome!

  • We’ve logged a request with the support team who manages the website; when they update us, we’ll update you. 
  • However, while we’re waiting, may we know please:
  1. Did the Facebook and Twitter folk say they would get back to you & then didn’t or did they not know? 
  2. Are you able to use Kaspersky Security Cloud Free, from the Kaspersky Global www, it has no regional limitations.

Please let us know? 

  • We’re able to replicate the Free tools “loading” issue

 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello @Flood and Flood's wife ! Thanks for answering!

 

  1. I contacted them on Facebook and they said that they'll take a look and will send me updates when they find something.

    I also found an recording I sended to them when I discovered the problem, I uploaded it here:https://streamable.com/3tbwrv                                                   On Twitter they said that it's an bug that they'll fix it, but I didn't receive any update since then.

    1. I'll send a pic a bit later, I don't have the PC right now with me.
    2. From that website I downloaded KSCF(https://www.kaspersky.com/free-cloud-antivirus) and I still get that error.
    3. Any suggestion or feedback is highly appreciated by you! ^^
Userlevel 7
Badge +9

Hello @Flood and Flood's wife ! Thanks for answering!

  1. I contacted them on Facebook and they said that they'll take a look and will send me updates when they find something.
  2. I also found an recording I sended to them when I discovered the problem, I uploaded it here:https://streamable.com/3tbwrv  
  3. On Twitter they said that it's an bug that they'll fix it, but I didn't receive any update since then.
  4. ​​​I'll send a pic a bit later, I don't have the PC right now with me.
  5. From that website I downloaded KSCF (https://www.kaspersky.com/free-cloud-antivirus) and I still get that error.
  6. Any suggestion or feedback is highly appreciated by you! ^^

Hello @Julian.exe

You’re most welcome:relaxed: !

  • Ok, so from the Twitter response, if they’ve acknowledged it as a bug, it will be fixed, they may not let  you know when that will be & some of Kaspersky’s “fixes” may take a long time; but, now, they have your logging of the issue with them & a formally created incident, so that’s good:ok_hand_tone3:
  • Thank you, but now no need to worry about the screen print, we were able to replicate the issue, we posted the video in our last reply. 
  • It’s disappointing KSCF from Global also generates an error:disappointed_relieved:; you’ll have to please patiently wait. 
  • Is there any anti-virus installed on your computer atm? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I also want to mention that their free AV is also on this link: kaspersky.ro/free-products

Clicking on it redirects to kaspersky.ro/free-antivirus, which again, redirects to kaspersky.ro since a month.

 

This is how the Free Antivirus website used to look like:

 

Hello @Flood and Flood's wife ! Thanks for answering!

  1. I contacted them on Facebook and they said that they'll take a look and will send me updates when they find something.
  2. I also found an recording I sended to them when I discovered the problem, I uploaded it here:https://streamable.com/3tbwrv  
  3. On Twitter they said that it's an bug that they'll fix it, but I didn't receive any update since then.
  4. ​​​I'll send a pic a bit later, I don't have the PC right now with me.
  5. From that website I downloaded KSCF (https://www.kaspersky.com/free-cloud-antivirus) and I still get that error.
  6. Any suggestion or feedback is highly appreciated by you! ^^

Hello @Julian.exe

You’re most welcome:relaxed: !

  • Ok, so from the Twitter response, if they’ve acknowledged it as a bug, it will be fixed, they may not let  you know when that will be & some of Kaspersky’s “fixes” may take a long time; but, now, they have your logging of the issue with them & a formally created incident, so that’s good:ok_hand_tone3:
  • Thank you, but now no need to worry about the screen print, we were able to replicate the issue, we posted the video in our last reply. 
  • It’s disappointing KSCF from Global also generates an error:disappointed_relieved:; you’ll have to please patiently wait. 
  • Is there any anti-virus installed on your computer atm? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I don't have any other AV's installed, when I saw that I can't download any of the free AV's, I installed an trial of Kaspersky Anti-Virus.

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Hello @Julian.exe,

Thank you for posting back:ok_hand_tone3:

Good, as long as there’s AV installed, we’re happy:sweat_smile:

The trial is 30 days, hopefully, Kaspersky will sort out the issue in that time; however, if it get’s close to 30 days & the issue persists, can you please post an update in your topic, for us, as a reminder please? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

 

The trial is 30 days, hopefully, Kaspersky will sort out the issue in that time; however, if it get’s close to 30 days & the issue persists, can you please post an update in your topic, for us, as a reminder please? 

This issue is since mid-March, so it’s about one month and a half.

Userlevel 7
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Hello @Julian.exe

Do you mean “it’s about one month and a half”, since the issue has been with Kaspersky via your contact, or, you installed Kaspersky Trial, mid March? 

Sorry, not sure what you mean? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hey, sorry, I didn't mention it 😅😅😅

 

The issue with the website, and the Free antivirus page is since mid-March ^^

 

In the end of March, in 26th of March I contacted them on Facebook and at the beginning of April on Twitter.

Userlevel 7
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Hello @Julian.exe

Thank you:ok_hand_tone3:

Ok, as long as you have active AV, let’s give them time to fix the issue; hopefully it will be before your trial expires. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

I actually found a way to come back to Kaspersky Free, I entered into the “Licensing” section and there was a button to downgrade for Kaspersky Free ^^

Userlevel 7
Badge +9

I actually found a way to come back to Kaspersky Free, I entered into the “Licensing” section and there was a button to downgrade for Kaspersky Free ^^

Hello @Julian.exe

Thanks for updating us:ok_hand_tone3:

Well done:clap_tone3:

However, we’ll still wait to see what Kaspersky say about fixing the actual site…. 

If you hear before us, please update your topic, we’ll do the same. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +9

Is Kaspersky Free discontinued in Romania? 

Hello @Julian.exe

Reply from Kaspersky experts “Kaspersky Free has been discontinued for Romania.” 

They haven’t answered whether they’re going to fix the page yet; going on the track record, that’ll take another 5 or more emails:frowning2:

Thank you:pray_tone3:

Flood:whale:+:whale2:

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