Kaspersky
Question

Firefox and the problems with cookies from host ec2-35-169-248-108.compute-1.amazonaws

  • 11 August 2019
  • 24 replies
  • 11796 views

This question has been posted in the firefox support at https://support.mozilla.org/questions/1266489

The host // LINK DELETED BY MODERATION // keeps making creating cookies on my computer and deleting them on every creation of new tab and closure of the same. I cannot find anything infected on my computer even when scanned in an offline mode ie booted with a rescue disk with multiple anti viruses like Kaspersky, Comodo, Eset and ClamAV rescue disks. Even after upgrading the firefox from 67.0.3 to 68.0.1 with the lastest addons and plugins this behavior has not changed.

Cannot find what is wrong in the Windows Installation and there is no malware detected in the in the system by any of the above anti viruses.

What is the correct was to get rid of this supposed "malware" ?
any help would be greatly appreciated and thank you in advance for your time and effort.

24 replies

Userlevel 7
Badge +5
Hello @Firefox User,
Welcome!


The log data you've collated in .pdf, could you please save as a text file and upload it please?
Thanks
Userlevel 7
Badge +3
I cannot find anything infected on my computer even when scanned in an offline mode ie booted with a rescue disk with multiple anti viruses like Kaspersky,

If Kaspersky doesn't detect any infected object then it looks like your system is clean.
Please don't post suspicious links on this Forum.
Kaspersky doesn't detect any infected object but the link mentioned above still is active ie the cookies are being still deleted by cookie auto delete

any suggestions what more i can do ?
Userlevel 7
Badge +3
I don't think that Kaspersky is involved in your problem.
Also please see https://support.kaspersky.com/common/windows/2843
the cookies are being consistently being deleted on every firefox tab close, so it is indeed a serious matter as someone is watching all the web activity on the computer
Userlevel 7
Badge +3
Please check this pinned Topic :
https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313
i am attempting to follow up all the instructions in the pinned topic, will report back later with the status of the cleanup operation.
Userlevel 7
Badge +5
i am attempting to follow up all the instructions in the pinned topic, will report back later with the status of the cleanup operation.
@Firefox User.
  • Are you using Kaspersky Protection extension Private Browsing ?
&
  • Firefox Cookies and Site Data Delete cookies and site data when Firefox is closed ?
  • Browser Privacy - Content Blocking - Block invisible content that tracks the sites you visit and profiles you use.
&
  • Why are you using - Cookie AutoDelete - moz-extension://5c53426f-7ee9-4bd0-b2bb-9071b1a81963/ ?
----
  • Have you looked at the browser console logs to trace the amazonaws source?
Thanks
Enable Detect Other Software. - Done
Do a databases update - Done and it was updated properly
Clear the contents of your Temp folder - Done, about 300 files and folders were deleted
Uninstall any recently installed junk - Done, There was nothing
Uninstall any and all junk toolbars - Done, there were none
Disable any and all junk browser add-ons and extensions and plugins - Done, there were none
Remove the junk argument from the target field - Done, nothing was there
Remove any and all junk search providers - Done, nothing except google and other Standard ones
Change your home page - Done, not necessary to change
Reset the router - Done, and checked with saved settings that i had saved when i had bought the router no differences.

Any better after that? No the cookie keeps deleted after every tab closed
  • Are you using Kaspersky Protection extension Private Browsing ? NO
&
  • Firefox Cookies and Site Data Delete cookies and site data when Firefox is closed ? NO
  • Browser Privacy - Content Blocking - Block invisible content that tracks the sites you visit and profiles you use. NO,
&
  • Why are you using - Cookie AutoDelete - moz-extension://5c53426f-7ee9-4bd0-b2bb-9071b1a81963/ ? TO autoclear cookies
----
  • Have you looked at the browser console logs to trace the amazonaws source? How do i do that? please let me know and i will try to upload it over here.
Kaspersky doesn't detect any infected object but the link mentioned above still is active ie the cookies are being still deleted by cookie auto delete

any suggestions what more i can do ?


even with the kasperky rescue disk there is nothing infected, did a full scan.
Userlevel 7
Badge +5
Hello @Firefox User,
May I ask why:
  1. Kaspersky Protection extension Private Browsing
  2. Firefox Cookies and Site Data - Delete cookies and site data when Firefox is closed
  3. Browser Privacy - Content Blocking
are not being used?
---
4️⃣ Log data collated in (original) .pdf, save as a text file, upload please?
5️⃣ Cookie auto delete - log, upload please?
Thanks.
  1. Kaspersky Protection extension Private Browsing - Extension is disabled because Kaspersky Free was crashing every now and then to rule out the firefox being the cause we had disabled it
  2. Firefox Cookies and Site Data - Delete cookies and site data when Firefox is closed - Another thing to rule the cause - found out that it does not affect anything
  3. Browser Privacy - Content Blocking - Another thing to totally rule out Firefox being the cause of crashes in Kaspersky Free
Log data collated in (original) .pdf, save as a text file, upload please?
Yes reproduced below whcih is the same as Cookie AutoDelete Log

//Mod edit: deleted lots of unwanted links. Please post text, or post disabled links.
if you want i can post an updated log file also
fetching the updated logs and will post in 30 minutes or so
Userlevel 7
Badge +5
Yes reproduced below.
@Firefox User.
  • EDIT - DELETE the log data amazonaws links you've posted, save as a TEXT file - upload the text file please.
Sorry for not understanding what you wanted, please find the logs in TEXT format, Amazon-Logs.txt

any more information needed please tell me I will try to upload
Userlevel 7
Badge +5
please find the logs in TEXT format, Amazon-Logs.txt
Hello @Firefox User,
  1. Have you followed the configuration guidance from CookieAutoDelete, which includes configuring Firefox?
  2. & why or how, is the issue you have, related to Kaspersky software ?
Thanks
Have you followed the configuration guidance from CookieAutoDelete, which includes configuring Firefox?

YES, followed to the letter which is
  • Disabled Trackers
  • Disabled All Third Party Cookies
  • Disabled Cryptominers
  • Disabled Fingerprinters
in the firefox options

Enabled Delete cookies and site data when Firefox is closed


why or how, is the issue you have, related to Kaspersky software ?

When I uninstall Kaspersky Free there are nothing in the Log files of CookieAutoDelete.
Userlevel 7
Badge +5
Related to KAVF - when I uninstall Kaspersky Free there are nothing in the Log files of CookieAutoDelete.
@Firefox User,
Open Firefox to "blank" home page, exit Firefox immediately, (no browsing), upload CookieAutoDelete log (as a text file) please?
i will try both with and without plugins just to be sure and upload both the files.
Userlevel 7
Badge +5
i will try both with and without plugins just to be sure and upload both the files.
@Firefox User,
Which "plugins" are you referring to please?
Very Sorry for misunderstanding, its Firefox Extensions that I was referring
Userlevel 7
Badge +5
its Firefox Extensions that I was referring
@Firefox User,
Is it one or more than one Firefox extension? (It's easier/clearer if each object is given a name please)

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