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problem with cloud protection, it simply says that I am without a current license but in the license window it says that everything is ok

  • 21 May 2019
  • 4 replies
  • 1902 views

I have a problem with the protection in the cloud of kaspersky free it simply says that I am without a current license but in the license window it says that everything is ok I can not understand this.

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Best answer by LeonardoFG 22 May 2019, 19:57

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Userlevel 7
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How to enable or disable participation in Kaspersky Security Network
How to enable or disable participation in Kaspersky Security Network

so I already have it all activated so I just can not receive the updates it started last month but I only discovered this community now



Userlevel 7
Badge +11
Hello LeonardoFG,
Welcome!
Thank you for the information and screen prints.
Let's see if we can help sort this out.
Could you run a GSI please & post back?
Ref: https://support.kaspersky.com/common/diagnostics/3632
Thank you!
Hello LeonardoFG,
Welcome!
Thank you for the information and screen prints.
Let's see if we can help sort this out.
Could you run a GSI please & post back?
Ref: https://support.kaspersky.com/common/diagnostics/3632Thank you!

thanks I do not need more help I solved the problems by reinstalling the application now everything is working normally

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